Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue?
Choose 3 answers
A. Review the Error Email for the Process Builder and rectify the issues. B. Manually make the updates to the Account as the logged-in user. C. Deactivate the Process Builder in production. D. Have the users refresh the Account page so they get the current Process Builder. E. Fix the Process Builder in a sandbox and migrate the change to production.
A. Review the Error Email for the Process Builder and rectify the issues. C. Deactivate the Process Builder in production. E. Fix the Process Builder in a sandbox and migrate the change to production.
Explanation
To resolve the issue with the Process Builder, the administrator should do the following steps:
Review the Error Email for the Process Builder and rectify the issues. The error email contains information about what caused the error and how to fix it. Deactivate the Process Builder in production. This will prevent further errors from
occurring while the administrator fixes the Process Builder. Fix the Process Builder in a sandbox and migrate the change to production. This will ensure that the Process Builder is tested and validated before deploying it to production. https://
Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives. Which product should the administrator recommend to meet the users' needs?
A. Lightning Dashboard Builder B. Report Bulkier C. List views D. Tableau CKM
D. Tableau CKM
Explanation
Tableau CRM is a product that allows you to create complex dashboards with supporting charts based on data from a variety of sources, including Salesforce data and external data sources. Tableau CRM uses an analytics platform that stores data in datasets and lets you explore and visualize data using lenses and dashboards. You can also use artificial intelligence and machine learning features to discover insights and make predictions from your data. Tableau CRM is integrated with Salesforce and can be accessed from various apps and objects. https://help.salesforce.com/s/articleView?id=sf.bi_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.bi_data_overview.htmandtype=5
Question 93:
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
A. Chat is unavailable in Lightning Experience if also using Omni-Channel. B. Chat can only be added to Standard navigation Lightning apps. C. Chat must be routed with Omni-Channel in Lightning Experience. D. Chat can only be added to Console navigation Lightning apps.
C. Chat must be routed with Omni-Channel in Lightning Experience. D. Chat can only be added to Console navigation Lightning apps.
Explanation
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1. Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2. 1 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htmandtype=5 2 https://help.salesforce.com/s/articleView? id=sf.live_agent_chat_app.htmandtype=5
Question 94:
Dream house Realty has created a custom object to track its Open Houses with a master- detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status or Pending so
they can see the value from the Property record.
What feature should the administrator implement?
A. Lightning Component B. Formula Fields C. Roll-Up Summary D. visualforce Page
C. Roll-Up Summary
Explanation
A roll-up summary field is used to display a value in a master record based on the values of a set of related detail records. In this case, the administrator can create a roll-up summary field on the Properties object that counts the number of Open House records in a Pending status. https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htmandt ype=5
Question 95:
Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data.
What are two ways the administrator should load the data?
Choose 2 answers
A. Use an Upsert operation to load data. B. Use an Insert operation to load data. C. Replace the Salesforce record ID with the External ID. D. Map an External ID data value to the object.
B. Use an Insert operation to load data. D. Map an External ID data value to the object.
Explanation
Use an Insert operation to load data because the data is not already in Salesforce and does not need to be updated or deleted3. Map an External ID data value to the object because External IDs are used to create relationships between records that are being imported and records that already exist in Salesforce4. 3 https://help.salesforce.com/s/articleView?id=sf.data_loader_insert.htmandtype=5 4 https://help.salesforce.com/s/articleView? id=sf.data_loader_relationships.htmandtype=5
Question 96:
A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity.
How can the sales rep change the price book on the opportunity?
A. Once selected, the price book can be updated via the forecasts tab. B. Once selected, the price book is locked on the opportunity. C. They change can be made through the desktop site. D. The change can be made through the mobile app.
C. They change can be made through the desktop site.
Explanation
The change can be made through the desktop site by using the Edit All button on the related list of products on the opportunity page. This button allows you to edit multiple products at once and change their price book entries. You cannot use this button on the mobile app, as it is not supported. You also cannot change the price book on the opportunity once it has products added to it, unless you remove all the products first.
Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division. What should the administrator do to set this up?
A. Set up delegated administrators for the division leaders. B. Assign a flat territory role hierarchy for the divisions. C. Create a permission set group for the division leaders. D. Customize and assign profiles for the division teams.
A. Set up delegated administrators for the division leaders.
Explanation
Delegated administration allows administrators to delegate certain user management tasks to other users without granting them full administrative privileges. Delegated administrators can create and manage users only within specified roles or public groups. This option will meet the requirement of allowing each division to create and manage users only within their division. https://help.salesforce.com/articleView?id=delegated_administration_overview.htmandtype=5
Question 98:
Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update.
What could the administrator do to troubleshoot the issue?
A. Check the Approval Process to make sure it is on the correct version. B. Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action. C. Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again. D. Change the value with a Specific New Field Value so the Process Builder knows what value to look for.
B. Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action.
Explanation
Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action is what the administrator should do to troubleshoot the issue. This option allows the approval process field update to trigger any workflow rules or processes that are based on the updated field value. If this option is not checked, the approval process field update will not trigger any workflow rules or processes, and the Process Builder will not fire
Question 99:
Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org.
Which two options should the administrator consider to use MFA?
Choose 2 answers
A. An Authentication App B. A Username and Password C. A Security Token D. An Encryption Key
A. An Authentication App B. A Username and Password
Explanation
An authentication app is a mobile app that generates verification codes for logging in to Salesforce or other services that require multi-factor authentication (MFA). A username and password are also required for logging in to Salesforce, but they are not sufficient for MFA.
A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors.
What should the administrator do to troubleshoot the issue?
A. Use the flow debug option and set the selection to Run as another user. B. Grant the user more data access by moving them higher in the role hierarchy. C. Change the flow to run as System Context Without Sharing - Access All Data. D. Grant the user the Modify All permission to ensure they have full system access.
A. Use the flow debug option and set the selection to Run as another user.
Explanation
The flow debug option is a tool that allows you to test and troubleshoot your flow by running it in debug mode and inspecting the values of variables and resources at each step. You can also set the debug mode to run as another user and see how the flow behaves for different users with different permissions and settings. In this case, using the flow debug option and setting the selection to run as another user can help identify why one user is experiencing a flow error while others are not. https://help.salesforce.com/s/articleView?id=sf.flow_debug.htmandtype=5
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