Salesforce Salesforce Certified Administrator ADM-211 Questions & Answers

• Question 21:

  What is the difference between locking an opportunity using approvals versus changing the record type to a page layout with all read only fields?

  Correct Answer: The oppty becomes "locked" and the lock symbol appears on the oppty and the edit button is disabled. Record Type: The record is read only, but no visual clue as to whether or not anything else is going on (ie approval process)

• Question 22:

  What causes irreversible changes to data via API?

  Correct Answer: Check the answer in explanation.

  1.

  Update

  2.

  massdelete

• Question 23:

  What causes irreversible changes to data via UI?

  Correct Answer: Check the answer in explanation.

  1.

  Changing field data type

  2.

  Using the import wixard

  3.

  Mass transfer

  4.

  Mass delete

  5.

  Mass reassign Account or Oppty Teams

  6.

  Mass update addresses

• Question 24:

  What considerations arc there in Workflow trigger order?

  Correct Answer: Check the answer in explanation.

  No set order, unlike assignment rules. However, they are processed as follows:

  1.

  Field update

  2.

  Task

  3.

  Emails

  4.

  Outbound messaging

• Question 25:

  What do you need to be aware of when overriding a standard button?

  Correct Answer: Overriding a standard button may disable some features like in-line editing

• Question 26:

  What does not cause irreversible changes?

  Correct Answer: Changes to the sharing model or sharing rules

• Question 27:

  What arc the potential reasons why different people may have different numbers when they create and run reports?

  Correct Answer: Check the answer in explanation.

  They used different criteria:

  1.

  Time frames

  2.

  My vs all ownership criteria

  3.

  Advanced fillers

• Question 28:

  What are the recommended steps to protect Sales force users from security concerns such as phishing?

  Correct Answer: Check the answer in explanation.

  1.

  Educate your users

  2.

  Identify your primary security contact

  3.

  Secure employee systems (including staying current on latest browsers)

  4.

  Implement IP restrictions

  5.

  Strengthen password requirements

  6.

  Require secure sessions

  7.

  Decreased session timeouts

  8.

  Consider 2factor authentication (RSA token plus user name/pass word), Contact SFDC for help

• Question 29:

  What can you do with Workflow? (assuming EE edition or higher)

  Correct Answer: Check the answer in explanation.

  1.

  Alerting

  2.

  Tasking

  3.

  Routing/assigning/escalation

  4.

  Updating

  5.

  Integrating

  6.

  Mass communication

• Question 30:

  What are the 5 main places you can go to receive support for Apex?

  Correct Answer: Check the answer in explanation.

  1.

  Extensive documentation on the Apex Developer Network site.

  2.

  The Eclipse IDE plugin

  3.

  Mandatory creation of test scripts that can be run in a development environment

  4.

  In the UI

  5.

  Sales force support personnel