Organizational development needs are determined by which three methods? (Choose three.)
A. individual assessment
B. position profiling
C. skill gap analysis
D. project analysis
Monthly performance evaluations keep analysts informed of their performance. What are two other reasons a manager should use these evaluations? (Choose two.)
A. to determine the proper temperament
B. to determine the proper insourcing/outsourcing levels
C. to establish the required Service Level Agreements
D. to determine the required skills
What are two enabling factors of the HDI Certified Support Center model? (Choose two.)
A. leadership
B. satisfaction
C. resources
D. results
What are two ways to understand and value cultural differences? (Choose two.)
A. study the business practices in relation to the mission statement
B. take a course in cross-cultural studies
C. take a course in business administration
D. study the business practices of successful multinational businesses
Which three statements describe how to recruit and retain people who possess optimal skills and good personal traits? (Choose three.)
A. involve model team members in the interview and selection process
B. perform a job analysis to determine the required skills and temperament
C. review salary expectations in relation to departmental constraints
D. review your team's structure for opportunities to leverage the skill mix
What should you do to ensure that your Help Desk support strategies align with the organization being supported?
A. consider the impact of the proposed services on the success of the organization as a whole
B. propose the highest level of support possible
C. study best practices for top performing organizations and set your strategies accordingly
D. minimize cost
What is deductive reasoning based on?
A. logical steps and analysis
B. future trends prediction
C. Internet research
D. a general consensus of opinion
Contract staffing is best described by which statement?
A. Contract employees typically work for a clearly defined time frame.
B. Contract employees need more initial training than full-time employees.
C. Contract employees perform work that is not normally done by a full-time employee.
D. Contract employees work independently and are not considered part of an organizational unit.
A project is planned to rollout that will add new software to the network. Call volume is not expected to change as few people will have access to the new software. What requirements should you consider?
A. scheduling requirements
B. application requirements
C. historical requirements
D. staffing requirements
What are two benefits of external outsourcing? (Choose two.)
A. It allows management to focus on the quality of the service provided rather than on the processes for delivering the service.
B. It improves teamwork.
C. It frees up space and equipment for internal growth.
D. It allows rapid improvement in support quality without impacting the customers being supported.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only HDI exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your QQ0-300 exam preparations and HDI certification application, do not hesitate to visit our Vcedump.com to find your solutions here.