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HDI qulilfied help desk manager(hdm)

Exam Details

  • Exam Code
    :QQ0-300
  • Exam Name
    :HDI qulilfied help desk manager(hdm)
  • Certification
    :HDI World wide Certification
  • Vendor
    :HDI
  • Total Questions
    :116 Q&As
  • Last Updated
    :May 16, 2024

HDI HDI World wide Certification QQ0-300 Questions & Answers

  • Question 111:

    Your Help Desk is 24x7 and covers support for many areas throughout the country. An upcoming snow storm is expected to cause power outages. What helps you prepare for the upcoming days?

    A. UPS usage reports

    B. gap analysis reports

    C. call answer plans

    D. contingency plans

  • Question 112:

    What are three characteristics of performance measurement? (Choose three.)

    A. reliable

    B. subjective

    C. inflexible

    D. objective

    E. realistic

  • Question 113:

    What is deductive reasoning based on?

    A. future trends prediction

    B. a general consensus of opinion

    C. logical steps and analysis

    D. Internet research

  • Question 114:

    Which statement about contract staffing is true?

    A. Contract employees are not allowed to work hours that are not specifically defined by their company.

    B. Contract employees receive more benefits than full-time employees.

    C. Contract employees may hinder teamwork if they do not work closely with full-time employees.

    D. Contract employees can only be let go by their company.

  • Question 115:

    Which three traits should a Help Desk manager look for in Help Desk analyst candidates to assess their problem-solving abilities? (Choose three.)

    A. specialized knowledge in a discipline

    B. experience

    C. intelligence

    D. formal education

  • Question 116:

    What are three common problems when supporting global customers? (Choose three.)

    A. Service expectations vary from country to country.

    B. Global network downtime occurs frequently.

    C. Problems are not communicated clearly.

    D. Different technologies are found in different countries.

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