A customer is meeting with an agile team at regular intervals and keeps changing priorities for the team members. What should the project manager do to remove this impediment?
A. Escalate the situation to the customer management team.
B. Ask the customer to discuss these changes with the product owner.
C. Request that the customer to meet with the team only at the weekly meeting.
D. Ask the customer to discuss these changes with the management team.
A project manager is assigned to a time-bound internal project on quality improvement. During project execution, the project manager observes that a specific team member is being isolated by other team members. Which three actions should the project manager take? (Choose three)
A. Allow team members to resolve personal issues without involving the project manager
B. Arrange and conduct team-building sessions to improve team effectiveness
C. Obtain feedback from the isolated team member to understand the situation
D. Get feedback from other team members to understand what led to this situation
E. Identify the isolated team member as a risk and document the situation in the risk register
A supplier informs the project manager that producing the quantity of a key component for the project will require an additional month. The project manager has to meet an important milestone in a week. What should the project manager do next?
A. Ask the vendor if the minimally sufficient materials can be produced in time to meet the deadline.
B. Perform market research to find out if there are other vendors that can produce similar kinds of materials.
C. Submit a change request to the change control board (CCB) asking to extend the deadline in order to reflect the late delivery.
D. Involve the legal department, as the vendor is breaching the contract by not delivering the full amount in time.
A project is delayed. The project manager added extra resources to some activities and approved overtime for several team members. What technique is the project manager applying?
A. Fast tracking
B. Resource leveling
C. Critical chain method
D. Schedule crashing
A project manager became aware of misunderstandings between a key stakeholder and a team member with regard to some of the features defined in the project scope.
What should the project manager do?
A. Reconcile the key stakeholder to the team member's recommendation.
B. Reconcile the team member to the key stakeholder's recommendation.
C. Escalate the communication concerns to the project management office (PMO) and request that they take action.
D. Work with both the team member and the key stakeholder to reach a consensus.
A project manager has been authorized to begin a project and realizes that an effective high-performing team is needed to finish the project successfully. What should the project manager do next?
A. Establish the project scope and set clear team objectives
B. Set performance standards and direction
C. Hold early kick-off meetings and regular weekly meetings
D. Select members for their skill or potential
A project manager for a factory construction project in a small town is evaluating the necessary actions to engage stakeholders. The local community is speculating the impact of the facility. There are rumors of job opportunities and environmental impacts which are listed on the project risk matrix.
What should the project manager do with regard to community engagement in this situation?
A. Include the local union representative in the high-power, high-impact stakeholder group.
B. Focus on the sideward stakeholders only and let the organization manage the community.
C. Build channels to extend communication efforts to the local community.
D. Use the city administration to address communication with the community.
Many issues have been encountered in a project due to the low competence of the team members. These issues might lead to poor project performance and potentially to project termination. What should the project manager do?
A. Organize a brainstorming session with the project team to address the issue.
B. Advise the project team on the importance of team engagement.
C. Invest in coaching and training for all project team members.
D. Escalate the issue with the human resource (HR) department to take action.
A major national company known for quality products has just selected a small subcontracting firm to assist with a project. The project manager from the subcontracting firm is meeting with the project team to ensure that the project is delivered according to the customer's standards.
In order to ensure this, what should the project manager define and document?
A. Quality
B. Estimates
C. Objectives
D. Requirements
A procurement team lead has been reported as getting into conflicts with other project team members on a weekly basis. The project manager engages with the team lead and discovers that other team members do not believe the team lead is right for this position.
What should the project manager do to resolve these recurring conflicts between the team lead and the other team members?
A. Receive details of the conflicts from all involved, issue all a warning notice, and send all to leadership training.
B. Organize a meeting to discuss emotional intelligence with the team, and establish a rule of respect and special treatment for the team lead.
C. Issue the team lead a warning, and consider recommending the team lead for emotional intelligence training.
D. Find ways to reduce the tension, increase cooperation, and understand the emotions of all team members involved.
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