An effective technique for resolving conflict that incorporates multiple viewpoints from differing perspectives to achieve consensus and commitment is:
A. smooth/accommodate.
B. force/direct,
C. collaborate/problem solve,
D. compromise/reconcile.
A temporary endeavor that creates a unique product or service is called a:
A. Project
B. Plan
C. Program
D. Portfolio
Status of deliverables, implementation status for change requests, and forecasted estimates to complete are examples of:
A. Earned value management.
B. Enterprise environmental factors.
C. Organizational process assets.
D. Work performance information.
Which grid shows which resources are tied to work packages?
A. Work breakdown structure (WBS)
B. Responsibility assignment matrix (RAM)
C. Project assignment chart
D. Personnel assignment matrix
The iterative process of increasing the level of detail in a project management plan as greater amounts of information become available is known as:
A. Continuous improvement.
B. Predictive planning.
C. Progressive elaboration.
D. Quality assurance.
Typical outcomes of a project include:
A. Products, services, and improvements.
B. Products, programs, and services.
C. Improvements, portfolios, and services.
D. Improvements, processes, and products.
A project manager builds consensus and overcomes obstacles by employing which communication technique?
A. Listening
B. Facilitation
C. Meeting management
D. Presentation
When does the project team determine which dependencies are discretionary?
A. Before the Define Activities process
B. During the Define Activities process
C. Before the Sequence Activities process
D. During the Sequence Activities process
Which Control Quality tool is also known as an arrow diagram?
A. Matrix diagram
B. Affinity diagram
C. Tree diagram
D. Activity network diagram
The Monitoring and Controlling Process Group includes processes that:
A. Establish the scope, objectives, and course of action of a project,
B. Define a new project or a new phase of an existing project.
C. Track, review, and regulate the progress and performance of a project.
D. Complete the work defined in the project management plan.
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