At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What it ACTUALLY is and What is DOCUMENTED.
A. True
B. False
One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have the greatest affect on the ____________ most valued outputs.
A. Business's
B. Employee's
C. Management's
D. Customer's
A Macro Process Map may map a process showing the entire activities of a department and can likely be broken into many Micro Process Maps showing numerous processes that comprise the activities of the department.
A. True
B. False
When we create a Process Map we use a __________ to show the direction of work flow.
A. Solid line arrow
B. Dashed line arrow
C. Series of dots
D. Double lines
At the start of a project we are told to “walk the process” from beginning to the end. We do this to_____________________.
A. Meet the workers
B. Draft a Process Map
C. See what inventory is involved
D. Check the repair stations
The “Method” category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to the possible causes for defects by the ____________.
A. Inventory management
B. Effects of the environment
C. Way work is done
D. Parts or forms used
A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?
A. Fishbone Diagram
B. SIPOC
C. X-Y Matrix
D. Pareto Chart
The purpose of a Process Map is to identify the complexity of the process and to assist in identifying ______________ in the process.
A. Critical steps
B. Line operators
C. Test stations
D. Defects
To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.
A. Graphical
B. Data collection
C. Shewhart
D. Brainstorming
A key metric in Six Sigma is the DPMO which stands for __________________?
A. Delayed production metrics output
B. Defects by management oversight
C. Defects per million opportunities
D. Developed production management oversight
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