International Organization for Standardization (ISO 9000:2000) defines quality as:
A. Number of defects per million opportunities
B. Degree to which a set of inherent characteristics fulfils requirements
C. Characteristics of a product or service that has the ability to satisfy stated or implied needs
D. Conformance to requirements
Which of the following distributions is not symmetric about mean?
A. t
B. F
C. Chi-square
D. Both 2 and 3
What does the Japanese concept of `5S' represent?
A. Secure, systematic arrangement, shine, standardization, and sustain
B. Sort, systematic arrangement, shine, standardization, and sustain
C. Shape, systematic arrangement, shine, standardization, and sustain
D. Sort, support, shine, standardization, and survive
In which phase of the DMAIC the root causes of the defects are identified?
A. Define
B. Measure
C. Analyze
D. Control
Who was the chief mentor of force field analysis?
A. Kaizen
B. Maslow
C. Kurt Lewin
D. Deming
Which of the following is not true of `repeatability'?
A. The same measurement procedure
B. The same observer
C. The same measuring instrument used under different conditions
D. The same location
What is `business process management'?
A. A holistic management approach that involves directing efforts towards minimizing an organization's negative costs to the society.
B. A holistic management approach that involves directing efforts towards maximizing an organization's positive costs to the society.
C. A holistic management approach that involves identification of an organization's core business processes, assignment of process ownership, and definition of measures that evaluate the performance of a particular process.
D. A holistic management approach that aims at enumerating or listing an organization's various processes that are not of desired levels.
Which of the following tools incorporates statistical analysis in determining time estimates?
A. CPM
B. QFD
C. PERT
D. Gantt chart
Which of the following statements emphasizes the importance of coded data in a six sigma project?
A. Coded data is the most important tool used in the statistical process control
B. All items of interest can be coded
C. Coded data is easily presentable
D. Coded data is essential for subsequent processes, analysis, and reporting
If one wants to understand the end to end processes in a telecom service, which of the following tools will be helpful in the process improvement?
A. QFD
B. Cross functional process map
C. Pareto diagram
D. SIPOC
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