ASQ ASQ Certifications CSSGB Questions & Answers

• Question 271:

  Give an example of a project charter. Label each of the 5 parts of the project charter.

  Correct Answer: Decrease (direction) of the number of customer complaints (CTQ measure) caused by athome repairs (process) from 20 per day to 0 per day (CTQ target) by March 1, 2004 (deadline).

• Question 272:

  Explain the term “SIPOC analysis.” Construct a chart to illustrate your explanation.

  Correct Answer: A SIPOC analysis is a simple tool for identifying the Suppliers and their Inputs into a Process, the high level steps of a process, the Outputs of the process, and the Customers (market) segments interested in the outputs.

• Question 273:

  Define “CTQ.” Relate your answer to a SIPOC analysis.

  Correct Answer: CTQ stands for Critical to Quality characteristiC. It is a characteristic of a process, product or service that is critical to the satisfaction of a stakeholder.

• Question 274:

  Define “X” in respect to a SIPOC analysis.

  Correct Answer: Xs are the inputs and process steps that cause variation in the outputs of a process (CTQs).

• Question 275:

  What is the tactic of Six Sigma management in respect to Xs?

  Correct Answer: Check the answer in explanation.

  -Define vital few Xs

  -Identify level of critical Xs

  -Select best actions needed to implement levels of critical Xs

  -Implement critical Xs and test for best levels of critical Xs that minimize variation in the CTQs

• Question 276:

  Define must-be, one way, and attractive quality that can result from a Kano survey. Make sure your answer is based on the dimensions of performance and satisfaction. Draw a picture to illustrate your explanation.

  Correct Answer: Check the answer in explanation.

  Must-be- User satisfaction is not proportional to the performance of the feature. The lower the performance, the lower the user satisfaction, but high performance creates feelings of indifference to the feature.

  One-way - User satisfaction is proportional to the performance of the feature; the less performance the less user satisfaction, and the more performance, the more user satisfaction.

  Attractive - User satisfaction is not proportional to the performance of the feature; low levels of performance create feelings of indifference to the feature, but high levels of performance create feelings of delight to the feature.

  

• Question 277:

  Provide an example of a question on a Kano survey.

  Correct Answer: Check the answer in explanation.

  

• Question 278:

  Give examples of classification attribute datA. Explain why each example is classification attribute data.

  Correct Answer: Examples of classification attribute data: classifying employees by department, classifying cars by makers, and so on. Each example is classification attribute data because items are classified into one of two or more categories.

• Question 279:

  Give examples of count (area of opportunity) attribute datA. Explain why each example is area of opportunity attribute data.

  Correct Answer: Examples of count attribute data: number of union grievances per week, number of type errors in a page, number of chocolate chips in a cookie. Each example is count attribute data because it is from counts of the number of occurrences per unit.

• Question 280:

  Give examples of measurement datA. Explain why each example is measurement data.

  Correct Answer: Examples of measurement data: cycle time, weight, and temperature. Measurement data are continuous data.