ASQ ASQ Certifications CSSGB Questions & Answers

• Question 261:

  Describe the three types of feedback loops. (None, Special only, Common and Special cause)

  Correct Answer: Check the answer in explanation.

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  No feedback loop: A process without a feedback loop will deteriorate and decay due to entropy.

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  Special cause only feedback loop: A process in which all feedback is treated as special will exhibit a doubling or explosion in the variation of its output.

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  Special and common cause feedback loop: A process in which feedback is statistically recognized as common or special will experience improvement of its output.

• Question 262:

  Explain the origin of the “6” and “3.4” in Six Sigma management. Use a diagram that includes the Voice of the Customer and the Voice of the Process.

  Correct Answer: Check the answer in explanation.

• Question 263:

  Explain the origin of the “6” and “3.4” in Six Sigma management. Use a diagram that includes the Voice of the Customer and the Voice of the Process.

  Correct Answer: Check the answer in explanation.

  

  Through the continuous process improvement, the variation of process is reduceD. Thus, the relationship between Voice of Customer and Voice of Process moves to a better level, Voice of Process is half the Voice of Customer, that is --- the process improves from a 3- sigma process to a 6-sigma process.

  

• Question 264:

  Describe the roles and responsibilities of a process owner.

  Correct Answer: Check the answer in explanation.

  1.A Process Owner has the authority to change a process.

  2.A Process Owner should be identified and designated early in a Six Sigma project.

  3.A Process Owner is responsible for managing and holding the gains for the improved process, and for improving and innovating the process in the future.

  4.A Process Owner empowers people in the process.

  5.A Process Owner works with the project team. (This can also be a champion role.)

  6.A Process Owner coordinates team logistics. . (This can also be a MBB or BB role.)

  7.A Process Owner negotiates resources for team. . (This can also be a champion role.)

  8.A Process Owner links process and organizational objectives. A Process Owner understands their process’ capability and its relationship to the organization.

  9.A Process Owner ensures that customer's needs take priority. (This is also mainly the responsibility of the top executives of an organization.) 10.Process owner optimizes the entire process, not just component of the process.

• Question 265:

  Describe the roles and responsibilities of a champion.

  Correct Answer: Check the answer in explanation.

  1.A Champion should be a member of the Executive Committee, or at least a trusted direct report of a member of the Executive Committee. Champions take a very active sponsorship and leadership role in implementing Six Sigma projects.

  2.A Champion translates strategic measures into a project (coordinates with Executive Committee).

  3.A Champion selects the team leader.

  4.A Champion develops and negotiates the project charter.

  5.A Champion removes obstacles to the project.

  6.A Champion obtains resources and helps the team control the budget.

  7.A Champion reviews team progress.

  8.A Champion helps keep the team focused.

  9.A Champion assures use of Six Sigma methods and tools.

  10.Champion is the liaison between executive management and the project leader.

• Question 266:

  Describe the roles and responsibilities of a black belt.

  Correct Answer: Check the answer in explanation.

  1.A Black Belt is a full-time change agent who may not be an expert in the process under study.

  2.A Black Belt serves as team leader.

  3.A Black Belt is a master of the DMAIC model.

  4.A Black Belt provides guidance and training to team members.

  5.A Black Belt helps the team refine a project charter (assumes Champion / Process Owner drafted the initial charter)

  6.A Black Belt interfaces with the champion and MBB.

  7.A Black Belt leads the project team.

  8.A Black Belt helps the team analyze data and design experiments.

  9.A Black Belt provides training in tools and team functions.

  10.A Black Belt helps the team prepare for reviews.

  11.A Black Belt recommends strategic Six Sigma projects.

  12.A Black Belt leads and coaches Green Belts leading lower-level teams.

• Question 267:

  Describe the roles and responsibilities of a Green Belt.

  Correct Answer: Check the answer in explanation.

  1.A Green Belt is a part-time (25%) project leader or member and provides most of the functions of a Black Belt (team leader) for lower-level project teams. 2.Green Belts are the “work horses” of strategic Six Sigma Management efforts. Most managers should be or become Green Belts. 3.For lower level teams, a Green Belt 4.Refines a draft project charter (process owners and champions should coauthor the first draft) 5.Reviews the draft charter with Champion 6.Selects team members 7.Facilitates the team 8.Communicates with the Champion and other stakeholders of the process 9.Analyzes data 10.Provides training in basic tools 11.Coordinates team efforts with higher level teams 12.Completes documentation zCompletes the control plan zSpreads the lessons learned

• Question 268:

  Describe the roles and responsibilities of a Master black belt

  Correct Answer: Check the answer in explanation.

  A Master Black Belt is a proven leader and change agent for Six Sigma management. A Master Black Belt provides technical expertise in Six Sigma management.

  1.Teaches Black Belts and Green Belts.

  2.Mentors Black Belts and Green Belts.

  3.Coordinates several Black Belt projects simultaneously.

  4.Improves and innovates the Six Sigma process.

  5.Counsels top management on Six Sigma management.

• Question 269:

  Create a service example to explain rolled throughput yield, DPO, DPMO, process sigma.

  Correct Answer: Check the answer in explanation.

  A service has 4 steps and each step has only one opportunity for a defect. The yield of step 1 is 0.99, the yield of step 2 is 0.95, the yield of step 3 is 0.99, and the yield of step 4 is 0.97.

  The four steps are independent of each other. What is the rolled throughput yield (RTY), the DPO, the DPMO, and the process sigma?

  RTY=.99x.95x.99x.97=.903 DPO=1.0-RTY=.097 DPMO=97,000 Process Sigma=approx 2.8

• Question 270:

  Construct a table that shows how to prioritize potential Strategic Six Sigma projects based on their relationships with business objectives. Explain how the table functions to accomplish its aim.

  Correct Answer: Check the answer in explanation.

  

  1.Wis are developed by the Finance Department. The sum of Wi = 1.0.

  2.Cell values are determined by team members with the strong guidance of the finance department.

  The weighted averages that are shown in the last row of the columns are ranked from smallest to largest. The largest average is considered the highest priority project.

  Alternatively, a control chart could be used to find a project with a weighted average that is out of control on the high side from the other project's averages.