APICS APICS Certifications CSCP Questions & Answers

• Question 611:

  Which of the following two provides the critical linkages throughout the supply chain?

  A. demand management and order fulfillment

  B. supplier relationship management and customer service management

  C. manufacturing flow management and product development and commercialization

  D. customer relationship management and supplier relationship management

  E. customer relationship management and returns management

  Correct Answer: D

• Question 612:

  All of the following are key supply chain management processes identified by the Global

  Supply Chain Forum EXCEPT:

  A. Customer Relationship Management

  B. Information Systems Support

  C. Order Fulfillment

  D. Product Development and Commercialization

  Correct Answer: B

• Question 613:

  What should customer requirements be balanced with from a demand management perspective?

  A. supply chain capabilities

  B. order quantities

  C. product mix

  D. customer support

  Correct Answer: A

• Question 614:

  What two of the eight processes provide the linkages required to facilitate integration among supply chain members to coordinate the other six processes?

  A. demand management and order fulfillment

  B. customer service management and customer relationship management

  C. supplier relationship management and customer relationship management

  D. order fulfillment and manufacturing flow management

  Correct Answer: C

• Question 615:

  Returns management involves all of the following, EXCEPT:

  A. return avoidance

  B. reverse logistics

  C. "gatekeeping"

  D. proactively matching supply with demand

  E. returns

  Correct Answer: D

• Question 616:

  Which of the following pairs of supply chain management processes provide the linkages required to facilitate the integration of the supply chain?

  A. Customer Relationship Management and Customer Service Management

  B. Demand Management and Manufacturing Flow Management

  C. Demand Management and Order Fulfillment

  D. Customer Relationship Management and Supplier Relationship Management

  E. Supplier Relationship Management and Customer Service Management

  Correct Answer: D

• Question 617:

  Which of the following supply chain management processes deals with flexibility and variability to achieve supply chain synchronization?

  A. Manufacturing Flow Management

  B. Returns Management

  C. Order Fulfillment

  D. Demand Management

  Correct Answer: D

• Question 618:

  Which of the following supply chain management processes is responsible for balancing customer requirements with supply chain capabilities?

  A. Order Fulfillment

  B. Demand Management

  C. Manufacturing Flow Management

  D. Product Development and Commercialization

  E. Returns Management

  Correct Answer: B

• Question 619:

  Which of the following supply chain management processes includes activities necessary to define customer requirements and to enhance a firm's ability to meet customer requests while minimizing the total delivered cost?

  A. Order Fulfillment

  B. Customer Relationship Management

  C. Customer Service Management

  D. Product Design and Commercialization

  Correct Answer: A

• Question 620:

  All of the following are part of the eight Supply Chain Management Processes suggested by The Global Supply Chain Forum EXCEPT:

  A. Customer Relationship Management (CRM)

  B. Suppliers Relationship Management (SRM)

  C. Human Resource Management (HRM)

  D. Product Development and Commercialization

  E. Returns Management

  Correct Answer: C