All of the following flows can be Internet-based when the company sells intellectual property such as music EXCEPT with the possibility of which one:
A. product or service
B. information
C. cash
D. reverse logistics
Information concerning supply is conveyed through all of the following EXCEPT:
A. orders
B. packing slip
C. bills of lading
D. advance shipping notice
All of the following are true concerning consignment EXCEPT:
A. With consignment, producers retain ownership over inventories.
B. With consignment, retailers control the inventory.
C. Consignment is effective way to sell products that retailers might not otherwise bewillingto carry.
D. With consignment, producers have to wait longer to get paid for their products.
Attempts to replace competition between trading partners with cooperation most often results in which of the following?
A. great success
B. some success
C. increased competition among trading partners
D. failure
For each supplier and customer, what is the ultimate measure of success in the CRM and SRM processes?
A. CSL
B. profitability
C. lead time
D. order fulfillment
If a company reports a problem with its supply chain and pinpoints blame, which of the following groups, if blamed, will most likely result in the stock price being most punished by the market?
A. management
B. employees
C. customers
D. suppliers
Which of the following relationships has the maximum degree of independence of ownership and the minimum degree of integration?
A. ad hoc trading
B. just-in-time suppliers
C. keiretsu
D. partnership
E. vertical integration
Why do most executives struggle at managing the supply chain?
A. not enough resources are allocated
B. SCM is a low priority for most executives
C. supply chain business processes and the linkages are not fully understood
D. there is not enough labor to move product through the supply chain
Customer Relationship Management (CRM) provides all of the following EXCEPT:
A. structure how relationships with customers are developed and maintained
B. represent the company's face to the customer
C. increase customer loyalty
D. segment customers based on their value over time
Who should maintain overall managerial control over both the SRM and CRM processes?
A. CEO
B. account manager
C. SRM and CRM team members
D. IT department
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