Avoidance is part of which of the following supply chain management processes?
A. Demand Management
B. Order Fulfillment
C. Manufacturing Flow Management
D. Returns Management
Which of these SCM processes are critical linkages?
A. Customer Relationship Management (CRM)
B. Demand Management
C. Supplier Relationship Management (SRM)
D. I and II
E. I and III
In the Customer Relationship Management process, what is the functional input from Finance?
A. distribution cost
B. manufacturing cost
C. cost to serve
D. customer profitability
Which statement best corresponds to Customer Relationship Management?
A. company's face to the customer
B. balance customer requirements with supply chain capabilities
C. structure for how relationships with customers are developed and maintained
D. structure for working with customers and suppliers to develop products and bring them tomarket
In the customer relationship management process, what input is provided by the production function?
A. manufacturing capabilities
B. material specifications
C. remanufacturing
D. production planning
E. integrated planning
Why are profitability reports that capture all of the costs and revenue implications of a relationship important to an organization?
A. it allows the company to see who is getting the largest amount of profit
B. it tracks supply chain process improvements over time
C. it ensures that management is not reporting false numbers
D. profitability reports do not have to capture both costs and revenues
Which of the following correspond to the process that provides the structure for working with customers and suppliers to develop products and bring them to the market?
A. demand management
B. order fulfillment
C. CRM
D. SRM
E. product development and commercialization
In the Customer Relationship Management arena, what does PSA stand for?
A. Professional Services Association
B. Products and Services Agreements
C. Production Services Associates
D. Pricing Sales Agreement
What are the key supply chain activities that present the greatest opportunity for reducing cost by including tax planning in supply chain initiatives?
A. procurement and supply chain technology
B. RandD and manufacturing
C. product life cycle management and logistics
D. AandC
E. AandB
Which of the following circumstances should trigger a company to consider tax implications from a supply chain perspective?
A. multi-national supply chain operations
II. pursuing aggressive cost-reduction goals
III. merger, acquisition or restructuring
B. II
C. I and II
D. II and III
E. I and III
F. I, II and III
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