Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 341:

  Which of the following are Service Desk organizational structures?

  1.

  Local Service Desk

  2.

  Virtual Service Desk

  3.

  IT Help Desk

  4.

  Follow the Sun

  A. 2, 3 and 4 only

  B. 1, 2 and 4 only

  C. 1, 2 and 3 only

  D. 1, 3 and 4 only

  Correct Answer: B

• Question 342:

  What is the entry point or the first level of the V model?

  A. Customer / Business Needs

  B. Service Release

  C. Service Requirements

  D. Service Solution

  Correct Answer: A

• Question 343:

  Application Management plays a role in all applications. One of the key decisions to which they contribute is?

  A. Whether to buy an application or build it

  B. Should application development be outsourced

  C. Who the vendor of the storage devices will be

  D. Where the vendor of an application is located

  Correct Answer: A

• Question 344:

  What is the entry point or the first level of the V model?

  A. Service Solution

  B. Customer / Business Needs

  C. Service Release

  D. Service Requirements

  Correct Answer: B

• Question 345:

  The MAIN purpose of the Service Portfolio is to describe services in terms of?

  A. Business Value

  B. Functionality

  C. IT Assets

  D. Service Level Requirements

  Correct Answer: A

• Question 346:

  Which of the following statements is CORRECT?

  A. The CMS is part of the Configuration Management Data Base (CMDB)

  B. The KEDB and the CMS form part of the larger SKMS

  C. The Service Knowledge Management System (SKMS) is part of the CMS

  D. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)

  Correct Answer: B

• Question 347:

  In many organizations the role of Incident Manager is assigned to the Service Desk.

  It is important that the Incident Manager is given the authority to:

  A. Only manage Incidents effectively through 1st and 2nd line

  B. Only manage Incidents effectively through the 1st line

  C. Only manage Incidents effectively at the 3rd line

  D. Manage Incidents effectively through 1st, 2nd and 3rd line

  Correct Answer: D

• Question 348:

  Which of the following are responsibilities of a Service Level Manager?

  1.

  Agreeing targets in Service Level Agreements

  2.

  Designing the service so it can meet the targets

  3.

  Ensuring all needed contracts and agreements are in place

  A. 1 and 3 only

  B. All of the above

  C. 2 and 3 only

  D. 1 and 2 only

  Correct Answer: A

• Question 349:

  Which of the following combinations covers all the roles in Service Asset and Configuration Management?

  A. Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator

  B. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator

  C. Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager

  D. Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager

  Correct Answer: B

• Question 350:

  Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from which other area of the lifecycle in order to answer the question "Did we get there?"?

  A. Service Strategy

  B. Service Design

  C. Service Operation

  D. Service Transition

  Correct Answer: C