Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 321:

  To add value to the business, what are the four reasons to monitor and measure?

  A. Validate; Direct; Justify; Improve

  B. Evaluate; Diagnose; Justify; Intervene

  C. Validate; Direct; Justify; Intervene

  D. Evaluate; Direct; Justify; Improve

  Correct Answer: C

• Question 322:

  How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

  A. Each stage should be carried out once in the order Plan-Do-Check-Act

  B. There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement Continual Improvement

  C. The entire cycle should be repeated multiple times to implement Continual Improvement

  D. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement

  Correct Answer: C

• Question 323:

  The BEST description of the guidance provided by Service Design is?

  A. The design and development of new services

  B. The design and development of service improvements

  C. The design and development of services and service management processes

  D. The day-to-day operation and support of services

  Correct Answer: C

• Question 324:

  Which of the following is the BEST definition of an Incident?

  A. Loss of ability to operate to specification, or to deliver the required output

  B. A change of state which has significance for the management of a Configuration Item or IT Service

  C. A warning that a threshold has been reached, something has changed, or a failure has occurred

  D. An unplanned interruption to an IT service or reduction in the quality of an IT service

  Correct Answer: D

• Question 325:

  Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

  A. Service Portfolio Management

  B. Service Level Management

  C. Component Capacity Management

  D. Demand Management

  Correct Answer: D

• Question 326:

  Which is NOT a purpose of Service Transition?

  A. Ensure that a service can be managed, operated and supported.

  B. Provide quality knowledge of Change, Release and Deployment Mgmt.

  C. Plan and manage the capacity and resource requirements to manage a release.

  D. Provide training and certification in project management.

  Correct Answer: D

• Question 327:

  Which of the following statements is CORRECT?

  A. The CMS is part of the Configuration Management Data Base (CMDB)

  B. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)

  C. The Service Knowledge Management System (SKMS) is part of the CMS

  D. The KEDB and the CMS form part of the larger SKMS

  Correct Answer: D

• Question 328:

  How does Problem Management work with Change Management?

  A. By installing changes to fix problems

  B. By negotiating with Incident Management for changes in IT for Problem resolution

  C. By issuing RFCs for permanent solutions

  D. By working with users to change their IT configurations

  Correct Answer: C

• Question 329:

  The BEST description of the purpose of Service Operation is?

  A. To design and build processes that will meet business needs

  B. To deliver and support IT Services at agreed levels to business users and customers

  C. To decide how IT will engage with suppliers during the Service Management Lifecycle

  D. To proactively prevent all outages to IT Services

  Correct Answer: B

• Question 330:

  Which of the following is NOT an aim of the Change Management process?

  A. Overall business risk is optimized

  B. Standardized methods and procedures are used for efficient and prompt handling of all Changes

  C. All budgets and expenditures are accounted for

  D. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system

  Correct Answer: C