Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 331:

  Which of the following statements is CORRECT?

  1.

  The only phase of the Service Management Lifecycle where value can be measured is Service Operation

  2.

  All of the phases of the lifecycle are concerned with the value of IT services

  A. Both of the above

  B. Neither of the above

  C. 2 only

  D. 1 only

  Correct Answer: C

• Question 332:

  Which of the following CANNOT be stored and managed by a tool?

  A. Data

  B. Knowledge

  C. Wisdom

  D. Information

  Correct Answer: C

• Question 333:

  Which process is responsible for frequently occurring changes where risk and cost are low?

  A. Incident Management

  B. Request Fulfillment

  C. Release and Deployment Management

  D. Access management

  Correct Answer: B

• Question 334:

  What are the three Service Provider business models?

  A. Internal Service provider, External Service provider, Outsourced 3rd Party

  B. Internal Service Operations provider, External Service Operations provider, Shared Service Unit

  C. Internal Service provider, Outsourced 3rd party and Off-shore party

  D. Internal Service provider, External Service provider, Shared Service Provider

  Correct Answer: D

• Question 335:

  Which process is responsible for discussing reports with customers showing whether services have met their targets?

  A. Availability Management

  B. Service Level Management

  C. Continual Service Improvement

  D. Business Relationship Management

  Correct Answer: B

• Question 336:

  Effective release and deployment management enables the service provider to add value to the business by?

  A. Ensures that the fastest servers are purchased

  B. Delivering change, faster and at optimum cost and minimized risk

  C. Verifying the accuracy of all items in the configuration management database

  D. Ensuring that all assets are accounted for

  Correct Answer: B

• Question 337:

  "Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

  A. Markets and Customers

  B. Functions and Processes

  C. People, products and technology

  D. Applications and Infrastructure

  Correct Answer: B

• Question 338:

  Which of the following is NOT a valid objective of Request Fulfillment?

  A. To provide a channel for users to request and receive standard services

  B. To update the Service Catalogue with services that may be requested through the Service Desk

  C. To provide information to users about what services are available and how to request them

  D. To source and deliver the components of standard services that have been requested

  Correct Answer: B

• Question 339:

  Service Acceptance criteria are used to?

  A. Ensure the design stage of the Lifecycle

  B. Ensure Portfolio Management is in place

  C. Ensure delivery and support of a service

  D. Ensure service Key Performance Indicators (KPIs) are reported

  Correct Answer: C

• Question 340:

  Contracts relating to an outsourced Data Centre would be managed by?

  A. Service Desk

  B. Facilities Management

  C. Technical Management

  D. IT Operations Control

  Correct Answer: B