Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 311:

  Which of the following CANNOT be stored and managed by a tool?

  A. Data

  B. Wisdom

  C. Information

  D. Knowledge

  Correct Answer: B

• Question 312:

  Which of the following is NOT a characteristic of a process?

  A. It is measurable

  B. Delivers specific results

  C. A method of structuring an organization

  D. Responds to specific events

  Correct Answer: C

• Question 313:

  The group that authorizes changes that must be installed faster than the normal process is called the?

  A. Urgent Change Board (UCB)

  B. CAB Emergency Committee (CAB/EC)

  C. Emergency CAB (ECAB)

  D. Urgent Change Authority (UCA)

  Correct Answer: C

• Question 314:

  Which of the following would NOT be a task carried out by the Request Fulfillment process?

  A. The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)

  B. Provision of a channel for users to request and receive standard services for which a pre- defined approval and qualification process exists

  C. Provision of information used to compare actual performance against design standards

  D. Provision of information to users and customers about the availability of services and the procedure for obtaining them

  Correct Answer: C

• Question 315:

  Which of the following sentences BEST describes a Standard Change?

  A. A change to the service provider's established policies and guidelines

  B. A change that correctly follows the required change process

  C. A change that is made as the result of an audit

  D. A pre-authorized change that has an accepted and established procedure

  Correct Answer: D

• Question 316:

  What is the definition of an Alert?

  A. An error message to the user of an application

  B. A warning that a threshold has been reached or that something has changed

  C. A type of Incident

  D. An audit report that indicates areas where IT is not performing according to agreed procedures

  Correct Answer: B

• Question 317:

  Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

  A. Resources and Capabilities

  B. Services and Infrastructure

  C. Utility and Warranty

  D. Applications and Infrastructure

  Correct Answer: A

• Question 318:

  Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

  A. Business Objectives, IT Objectives, Process Metrics

  B. Process Models, Goals and Objectives

  C. Vision and Strategy, Tactical Goals and Operational Goals

  D. Business and IT Strategy and Process Definitions

  Correct Answer: C

• Question 319:

  Which of the following statements is CORRECT for every process?

  1.

  It delivers its primary results to a customer or stakeholder

  2.

  It defines activities that are executed by a single function

  A. 2 only

  B. 1 only

  C. Neither of the above

  D. Both of the above

  Correct Answer: B

• Question 320:

  Which process is responsible for frequently occurring changes where risk and cost are low?

  A. Access management

  B. Request Fulfillment

  C. Release and Deployment Management

  D. Incident Management

  Correct Answer: B