IIBA IIBA Certifications CBAP Questions & Answers

• Question 341:

  A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

  The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

  The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims. There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to

  increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

  The sites Features were as follows:

  Improvements to the search engine to all customers to search for articles, tools and services on the site.

  A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

  A promotion feature ?where Risk preventing Articles, and tools on the site are marketed toward a customer.

  A profile section allowing for Customer Name, Address and contact Phone number.

  After the 12 months pilot, the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions

  were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30%

  viewing of promotions since the project team had spend a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

  Regarding the use of promotion the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the

  customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it

  had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In

  addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

  The BA asked for a dump of all documentation of the 100 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim field were all in one region of the country and were all for property damage related to

  several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the

  customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be stored at the top giving the customer a more

  personalized experience.

  What type of recommendation has the BA made to the business sponsor?

  A. Identify additional capabilities

  B. Reduce complexity of interfaces

  C. Perform organizational change.

  D. Retire the solution

  Correct Answer: B

• Question 342:

  The performance of a newly implemented document management system is falling significantly short of the measures defined as part of the project. However, the business is recognizing some level of value from the system. The business analyst (BA) considers the only option available to the company to increase performance and determines that the cost of implementing the option is ten times higher than the expected benefits. What should the BA recommend?

  A. Plan stakeholder engagement

  B. Retire the implemented solution

  C. Conduct elicitation

  D. Continue with the implemented solution

  Correct Answer: C

• Question 343:

  A martial arts organization has been expanding throughout the mid-Atlantic states and has hired a business analyst (BA) to create a system that will enable the organization to manage its growing needs. The following list describes some of

  the operations of the martial arts organization:

  The martial arts organization offers a variety of seminars to trainees that span the entire spectrum of the martial arts training system.

  Each seminar is made up of a set of techniques.

  Coaches in the martial arts organization are assigned seminars to teach according to the area that they specialize in and their availability.

  The martial arts organization publishes and maintains a web-based calendar of the different seminars (and the assigned coaches) every quarter for the trainees to view.

  strator in the martial arts organization manages the seminars (including seminar content), assigns seminars to coaches, and defines the seminar schedule.

  To ensure understanding of the business need, the BA has created three Unified Modelling Language (UML) diagrams, which are shown below:

  

  

  The seminar administrator reviewed these three diagrams and asked the BA to create a fourth diagram to model the various levels that a trainee goes through (e.g., while belt to yellow belt, yellow belt to green belt, etc.). What modeling technique will the BA use to create this diagram?

  A. Organizational modelling

  B. State modelling

  C. Concept modelling

  D. Decision modelling

  Correct Answer: A

• Question 344:

  A martial arts organization has been expanding throughout the mid-Atlantic states and has hired a business analyst (BA) to create a system that will enable the organization to manage its growing needs. The following list describes some of

  the operations of the martial arts organization:

  The martial arts organization offers a variety of seminars to trainees that span the entire spectrum of the martial arts training system.

  Each seminar is made up of a set of techniques.

  Coaches in the martial arts organization are assigned seminars to teach according to the area that they specialize in and their availability.

  The martial arts organization publishes and maintains a web-based calendar of the different seminars (and the assigned coaches) every quarter for the trainees to view.

  The seminar administrator in the martial arts organization manages the seminars (including seminar content), assigns seminars to coaches, and defines the seminar schedule.

  To ensure understanding of the business need, the BA has created three Unified Modelling Language (UML) diagrams, which are shown below:

  

  The BA is analyzing the requirements that are represented in the Class Diagram. In addition to the diagram, the BA would like to include a separate document that has the information about the data elements to ensure a common understanding of the classes' attributes. What technique is used to define the data elements?

  A. Data Dictionary

  B. Data Mining

  C. Glossary

  D. Reviews

  Correct Answer: A

• Question 345:

  A martial arts organization has been expanding throughout the mid-Atlantic states and has hired a business analyst (BA) to create a system that will enable the organization to manage its growing needs. The following list describes some of

  the operations of the martial arts organization:

  The martial arts organization offers a variety of seminars to trainees that span the entire spectrum of the martial arts training system.

  Each seminar is made up of a set of techniques.

  Coaches in the martial arts organization are assigned seminars to teach according to the area that they specialize in and their availability.

  The martial arts organization publishes and maintains a web-based calendar of the different seminars (and the assigned coaches) every quarter for the trainees to view.

  The seminar administrator in the martial arts organization manages the seminars (including seminar content), assigns seminars to coaches, and defines the seminar schedule.

  To ensure understanding of the business need, the BA has created three Unified Modelling Language (UML) diagrams, which are shown below:

  

  

  The BA is working on the design options for the future state at the martial arts organization. There are several design elements that need to be considered for the future state. Which of the following design elements does the Activity Diagram address?

  A. Business processes to be performed and managed

  B. Business policies and business rules

  C. People who operate and maintain the solution

  D. Operational business decisions to be made

  Correct Answer: A

• Question 346:

  A martial arts organization has been expanding throughout the mid-Atlantic states and has hired a business analyst (BA) to create a system that will enable the organization to manage its growing needs. The following list describes some of

  the operations of the martial arts organization:

  The martial arts organization offers a variety of seminars to trainees that span the entire spectrum of the martial arts training system.

  Each seminar is made up of a set of techniques.

  Coaches in the martial arts organization are assigned seminars to teach according to the area that they specialize in and their availability.

  The martial arts organization publishes and maintains a web-based calendar of the different seminars (and the assigned coaches) every quarter for the trainees to view.

  The seminar administrator in the martial arts organization manages the seminars (including seminar content), assigns seminars to coaches, and defines the seminar schedule.

  To ensure understanding of the business need, the BA has created three Unified Modelling Language (UML) diagrams, which are shown below:

  

  

  The BA is finalizing the definition of the requirements architecture by understanding how requirements relate to each other. A key component that must be apparent in all three diagrams is that none of the requirements be linked in different or conflicting ways. What relationship quality criterion does this represent?

  A. Correct

  B. Unambiguous

  C. Defined

  D. Necessary

  Correct Answer: B

• Question 347:

  A business analyst (BA) working on a recently implemented project is approached by the sponsor to provide artifacts that can be used organization-wide for the long-term. Which of the following should the BA provide?

  A. High-level business requirements document

  B. Transition requirements document

  C. Process models

  D. Project solution architecture

  Correct Answer: C

• Question 348:

  Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit and Loss (PandL) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

  The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:

  

  The BA will create a Data Model to meet which requirement?

  A. Requirement ID F-R0002

  B. Requirement ID FE10001

  C. Requirement ID NFP0002

  D. Requirement ID F-R0003

  Correct Answer: D

• Question 349:

  Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit and Loss (PandL) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

  The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:

  

  The BA is working on identifying additional improvement opportunities based on these requirements. Which of the following improvement opportunities is reflected in Requirement ID NFP0002?

  A. Additional capability

  B. Increased efficiency

  C. Defined relationship to information

  D. Improved access to information

  Correct Answer: D

• Question 350:

  Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit and Loss (PandL) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

  The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix

  (RTM) has been drafted, and a subset of the RTM can be seen below:

  

  The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief to determine why this requirement's risk is HIGH. The Crew Chief stated that it was based on an assumption.

  Which of the following assumptions would make this requirement's risk high?

  A. The users will require specialized training.

  B. The web-based interface will be complex.

  C. The system will be inaccessible in remote locations.

  D. The cost of the solution outweighs its benefit.

  Correct Answer: D