IIBA IIBA Certifications CBAP Questions & Answers

• Question 331:

  An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

  1.

  There are multiple teams to define systems, functionality, and content. In many instances multiple teams are defining the same functionalities while other functionalities are not being defined at all, leading to unclear understanding of business requirements.

  2.

  Product specification forms are published each year. A comparison tool is used to evaluate specification between yearly releases, but does not adequately identify changes between versions and needs to be improved.

  3.

  Training consists of a new team member shadowing a seasoned team member. There are not written training materials for formal training sources therefore training is inconsistent and not meeting the needs of the organization.

  Which stakeholders would the BA interview to determine the changes needed to the comparison tool?

  A. Implementation Subject Matter Expert and Tester

  B. Project Manager and Project Sponsor

  C. Regulator and Operational Support Manager

  D. Domain Subject Matter Expert and End User

  Correct Answer: B

• Question 332:

  An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

  1.

  There are multiple teams to define systems, functionality, and content. In many instances multiple teams are defining the same functionalities while other functionalities are not being defined at all, leading to unclear understanding of business requirements.

  2.

  Product specification forms are published each year. A comparison tool is used to evaluate specification between yearly releases, but does not adequately identify changes between versions and needs to be improved.

  3.

  Training consists of a new team member shadowing a seasoned team member. There are not written training materials for formal training sources therefore training is inconsistent and not meeting the needs of the organization.

  What approach would help the BA to understand the functionality definition issues?

  A. Business Analysis Communication Plan

  B. Business Analysis Performance Assessment

  C. Risk Register

  D. Requirements Traceability Repository

  Correct Answer: B

• Question 333:

  An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

  1.

  There are multiple teams to define systems, functionality, and content. In many instances multiple teams are defining the same functionalities while other functionalities are not being defined at all, leading to unclear understanding of business requirements.

  2.

  Product specification forms are published each year. A comparison tool is used to evaluate specification between yearly releases, but does not adequately identify changes between versions and needs to be improved.

  3.

  Training consists of a new team member shadowing a seasoned team member. There are not written training materials for formal training sources therefore training is inconsistent and not meeting the needs of the organization.

  What analysis approach must the BA use to determine changes required to address the training needs?

  A. Future state

  B. Decision

  C. Market

  D. Root cause

  Correct Answer: A

• Question 334:

  An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

  1.

  There are multiple teams to define systems, functionality, and content. In many instances multiple teams are defining the same functionalities while other functionalities are not being defined at all, leading to unclear understanding of business requirements.

  2.

  Product specification forms are published each year. A comparison tool is used to evaluate specification between yearly releases, but does not adequately identify changes between versions and needs to be improved.

  3.

  Training consists of a new team member shadowing a seasoned team member. There are not written training materials for formal training sources therefore training is inconsistent and not meeting the needs of the organization.

  The BA learns that formal training programs are not often devised for teams as small and diverse as this team, but still believes it is a viable solution to the training need. What type of analysis would help the BA gain approval to proceed with creating this type of training program for this team?

  A. Business Capabilities

  B. Cost Benefit

  C. Decision

  D. Process

  Correct Answer: C

• Question 335:

  An insurance company wants to implement a business intelligence solution to consolidate data from various different internal systems to provide a better understanding of their customer base.

  A business analyst (BA) is engaged to put together a tender (bid) to be sent to various business intelligence providers and implementation partners. Among other information, the business analyst requests the following:

  Licensing costs for Year 0 based on meeting 1 Central Processing Unit (CPU) license

  Licensing costs for specific user types such as Report Creators. Online Analytical Processing (OLAP) users and Power uses Predicted licensing costs for renewing in Years 1 ad 2 Full implementation costs After reviewing the received vendor responses the project team shortlists the candidates to 3 and the BA structures the received information as follows:

  

  The BA also conducts a sensitivity analysis to compare the expected costs should the company's needs grow based on the following information:

  Scenario 1: Ten extra report creator, 1 extra OLAP user and 1 extra power user licenses and 2 extra CPU licenses Scenario 2: Twenty five extra report creator, 1 extra OLAP user and 1 extra power user licenses and 3 extra CPU licenses

  

  The insurance company has a maximum budget of $810,000 for the entire implementation and operation over the first three years. Which vendor or vendors meet that criteria?

  A. Company A

  B. Company B

  C. Both companies B and C

  D. Both companies A and C

  Correct Answer: C

• Question 336:

  An insurance company wants to implement a business intelligence solution to consolidate data from various different internal systems to provide a better understanding of their customer base.

  A business analyst (BA) is engaged to put together a tender (bid) to be sent to various business intelligence providers and implementation partners. Among other information, the business analyst requests the following:

  Licensing costs for Year 0 based on meeting 1 Central Processing Unit (CPU) license

  Licensing costs for specific user types such as Report Creators. Online Analytical Processing (OLAP) users and Power uses Predicted licensing costs for renewing in Years 1 ad 2 Full implementation costs After reviewing the received vendor responses the project team shortlists the candidates to 3 and the BA structures the received information as follows:

  

  The BA also conducts a sensitivity analysis to compare the expected costs should the company's needs grow based on the following information:

  Scenario 1: Ten extra report creator, 1 extra OLAP user and 1 extra power user licenses and 2 extra CPU licenses Scenario 2: Twenty five extra report creator, 1 extra OLAP user and 1 extra power user licenses and 3 extra CPU licenses

  

  What is the increased cost in Scenario 2 for Company C?

  A. $695,448

  B. $453,635

  C. $653,934

  D. $207,790

  Correct Answer: A

• Question 337:

  An insurance company wants to implement a business intelligence solution to consolidate data from various different internal systems to provide a better understanding of their customer base.

  A business analyst (BA) is engaged to put together a tender (bid) to be sent to various business intelligence providers and implementation partners. Among other information, the business analyst requests the following:

  Licensing costs for Year 0 based on meeting 1 Central Processing Unit (CPU) license Licensing costs for specific user types such as Report Creators. Online Analytical Processing (OLAP) users and Power uses Predicted licensing costs for renewing in Years 1 ad 2 Full implementation costs

  After reviewing the received vendor responses the project team shortlists the candidates to 3 and the BA structures the received information as follows: The BA also conducts a sensitivity analysis to compare the expected costs should the company's needs grow based on the following information:

  

  Scenario 1: Ten extra report creator, 1 extra OLAP user and 1 extra power user licenses and 2 extra CPU licenses Scenario 2: Twenty five extra report creator, 1 extra OLAP user and 1 extra power user licenses and 3 extra CPU licenses

  

  What is the time difference in days between the shortest and longest implementation?

  A. 39

  B. 51

  C. 60

  D. 19

  Correct Answer: B

• Question 338:

  A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

  The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

  The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims. There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to

  increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

  The sites Features were as follows:

  Improvements to the search engine to all customers to search for articles, tools and services on the site.

  A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

  A promotion feature ?where Risk preventing Articles, and tools on the site are marketed toward a customer.

  A profile section allowing for Customer Name, Address and contact Phone number.

  After the 12 months pilot, the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions

  were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30%

  viewing of promotions since the project team had spend a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

  Regarding the use of promotion the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the

  customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it

  had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In

  addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

  The BA asked for a dump of all documentation of the 100 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim field were all in one region of the country and were all for property damage related to

  several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the

  customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be stored at the top giving the customer a more

  personalized experience.

  What was the business sponsor looking to validate about the use of promotions?

  A. Performance Variance

  B. Accuracy

  C. Risks

  D. Market Trends

  Correct Answer: B

• Question 339:

  A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

  The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

  The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims. There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to

  increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

  The sites Features were as follows:

  Improvements to the search engine to all customers to search for articles, tools and services on the site.

  A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

  A promotion feature ?where Risk preventing Articles, and tools on the site are marketed toward a customer.

  A profile section allowing for Customer Name, Address and contact Phone number.

  After the 12 months pilot, the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions

  were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30%

  viewing of promotions since the project team had spend a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

  Regarding the use of promotion the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the

  customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it

  had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In

  addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

  The BA asked for a dump of all documentation of the 100 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim field were all in one region of the country and were all for property damage related to

  several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the

  customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be stored at the top giving the customer a more

  personalized experience.

  What technique led the BA to the source of the increase in claims?

  A. Survey

  B. Decision modelling

  C. Data mining

  D. Document analysis

  Correct Answer: D

• Question 340:

  A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

  The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

  The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims. There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to

  increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

  The sites Features were as follows:

  Improvements to the search engine to all customers to search for articles, tools and services on the site.

  A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

  A promotion feature ?where Risk preventing Articles, and tools on the site are marketed toward a customer.

  A profile section allowing for Customer Name, Address and contact Phone number.

  After the 12 months pilot, the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions

  were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30%

  viewing of promotions since the project team had spend a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

  Regarding the use of promotion the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the

  customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

  The BA asked for a dump of all documentation of the 100 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim field were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be stored at the top giving the customer a more personalized experience.

  What technique was the BA using to understand why the promotions were not being viewed?

  A. Use cases and scenarios

  B. Benchmarking and market analysis

  C. Observation

  D. Data mining

  Correct Answer: D