Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 1481:

  Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

  A. Create an Escalation Rule to send cases to the correct queue.

  B. Use a custom email service to set the owner of the case upon creation.

  C. Configure Email-to-Case so emails are delivered to the correct queue.

  D. Utilize a flow to Identify the correct queue and assign the case.

  Correct Answer: C

• Question 1482:

  Ursa Major wants to add charts to a Salesforce dashboard. What are three standard chart types that are available? Choose 3 answers

  A. Venn Diagram

  B. Bar charts

  C. Tables

  D. Heat maps

  E. Gauge charts

  Correct Answer: BCE

• Question 1483:

  Northern Trail Outfitters held an event for hikers to blaze the trail for the new year. Their marketing team collected over a million new lead records to upload into Salesforce. What is the recommended method for uploading this data?

  A. Lightning Sync

  B. AppExchange app

  C. Data Import Wizard

  D. Data Loader

  Correct Answer: B

• Question 1484:

  Users at Universal Containers have reported that the related lists on the Lightning record page for Accounts are showing only four fields. They would like more fields to be visible. Which customization should an administrator use to allow for up to ten fields on related lists?

  A. Change the related list type to custom

  B. Change the related list type to default

  C. Change the related list type to enhanced list

  D. Change the related list type to list view

  Correct Answer: A

• Question 1485:

  Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process?

  A. Configure a scheduled flow m Flow Builder.

  B. Use a process to update the account when It is edited.

  C. Set up a scheduled process in Process Builder.

  D. Create a workflow rule with an outbound message.

  Correct Answer: A

• Question 1486:

  North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up, they report that they are unable to perform any of the administrator duties What are two possible reasons for the access issues? Choose 2 answers

  A. The user was given the delegated administrator group access.

  B. The role needs to be specified on the user record

  C. The active checkbox is unchecked by default.

  D. The system Administrator profile is unavailable under the Salesforce Platform license.

  Correct Answer: BD

• Question 1487:

  The administrator at Cloud Kicks has a custom plckilst field on Lead, which Is missing on the Contact when leads are converted.

  Which two Items should the administrator do to make sure these values are populated? Choose 2 answers

  A. Map the pickilst field on the Lead to the Contact.

  B. Set the pickilst field to be required on the Lead object.

  C. Update the picklist value with a validation rule.

  D. Create a custom picklist field on Contact.

  Correct Answer: AD

• Question 1488:

  An administrator Installed a managed package that contains a permission set group. The permission set group that was installed Includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.

  What should the administrator do to control Delete access?

  A. Use a muting permission set with a permission set group to mute selected permissions.

  B. Edit the profile for the users to remove Delete access from the objects.

  C. Create a new permission set that has Delete access deselected for the objects.

  D. Create a new role that prevents Delete permissions from rolling up to the users.

  Correct Answer: A

• Question 1489:

  An administrator supporting a global team of Salesforce users has been asked to configure company settings.

  Which two options should the administrator configure?

  Choose 2 answers

  A. Password Policy

  B. Login Hours

  C. Currency Locale

  D. Default Language

  Correct Answer: CD

• Question 1490:

  Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

  A. Use an interview flow to capture Case details.

  B. Configure Knowledge with articles and data categories.

  C. Direct users to Global Search to look for similar cases.

  D. Create a custom object to capture popular Case resolutions.

  Correct Answer: C