You can not use the browser's print function to print reports.
A. True
B. False
This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:
A. Ideas
B. Community
C. Sales Cloud
D. Service Cloud2
E. Sales Cloud2
F. None of the Above
Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.
A. True
B. False
What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?
A. A new account and contact will be created with different Salesforce ID.
B. You can choose to update the existing account and contact.
C. The records will automatically update.
D. The conversion will fail.
E. The account and contact will automatically be overwritten
Which statements are true about Cloud Scheduler? (Choose 3)
A. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.
B. Cloud Scheduler is now enabled by default for all organizations.
C. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.
D. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.
E. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.
Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
A. Summary
B. Matrix
C. Tabular
Every profile, including profiles associated with Customer Portal users must have at least one visible app.
A. True
B. False
How does Locale settings affect your exported CSV file?
A. It doesn't affect anything.
B. It determines the delimiter.
C. It determines the encoding.
D. It determines the encryption.
What are two sources from which cases can be created? (Choose 2)
A. Web-to-Lead
B. Web-to-Web
C. Email-to-Case
D. Connect for Outlook
User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record?
A. User A
B. The designated workflow user
C. The default workflow user
D. The last user to modify the record prior to User A
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