How does an agent submit an article for publishing? Choose 3 answers:
A. Promote an Answer for consideration
B. Re-assign an article to the publishing queue
C. Publish an article to the solution category
D. Submit an article upon closing a case
E. Publish at-will, with "Manage Articles" profile permission
Which statement is TRUE regarding Dynamic Dashboard:
A. They show data from the perspective of the logged-in user.
B. They are automatically created when you create a Custom Object
C. They perform calculations that standard dashboards cannot
D. They display the source report as you hover over a dashboard component
Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in this years Trade Show. How would an Administrator build this into the application? Choose 2 answers
A. Create Cross-object formula fields to display campaign member record details on a lead or a contact record
B. Alert lead and contact owners with workflow when a prospective customer regsiters for the event
C. Customize the campaign member related list on the lead or contact object
D. Create Cross-object formula fields to display lead or contact record details on a campaign member record
Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time.
How can an Administrator accomplish this?
A. Create a custom email template for invitations that displays your compant logo
B. Add a company logo to meeting requests in Salesforce
C. Create an external integration with Google calendar using Sites
D. Enable Chatter to allow reps to Communicate with customers
Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM?
A. True
B. False
Time-Dependent Workflow ?Maximum Triggers Allowed Per Rule:
A. Maximum of 10 time triggers per rule
B. Maximum of 20 time triggers per rule
C. Maximum of 50 time triggers per rule
Custom Picklist fields can be either controlling or dependent fields
A. True
B. False
Maximum number of values allowed in a controlling field is:
A. 500
B. 100
C. 300
D. 200
Multiple record types may be created for every tab, with the exception of: (Choose 3)
A. Home
B. Accounts
C. Forecasting
D. Opportunity
E. Reports
A Record Owner has the following privileges: (Choose 3)
A. View and Edit Capabilities
B. Transfer Capabilities
C. Deletion Capabilities
D. Import Leads Capabilities
E. Import Opportunity Capabilities
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