Apple 9L0-012 Online Practice Questions and Exam Preparation

Apple 9L0-012 Online Questions & Answers

• Question 1:

  Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

  A. TPT
  B. IPT
  C. CSD
  D. VST
  C. CSD

• Question 2:

  Which section of Apple Service Guide contains a detailed view of all service parts and their part numbers?

  A. Part View
  B. Exploded View
  C. Service Parts Matrix
  D. Parts General Information
  D. Parts General Information

• Question 3:

  Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

  A. Use the battery cable or connector to lift the battery.
  B. Hold the battery carefully by its edges only with two hands.
  C. Grasp the middle of the battery cells when removing it from the computer.
  D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape
  A. Use the battery cable or connector to lift the battery.

• Question 4:

  When configuring an ESD-compliant work area and using an ESD wrist strap, ensure that the metal section or hooks on the strap interior are touching your skin. What else should you verify to ensure that the ESD-compliant work area is properly configured?

  A. The wrist strap cable does not touch an embedded battery.
  B. The wrist strap is in close proximity to the antistatic resistor.
  C. the strap cable is connected to the ESD mat or grounded connector.
  D. You have fully discharged any static electricity by touching the metal frame of the device you are servicing.
  B. The wrist strap is in close proximity to the antistatic resistor.

• Question 5:

  Which THREE of the following items are appropriate to use for ESD prevention?

  A. Metal work surface
  B. Power supply discharge tool
  C. Grounded work mat
  D. Wrist strap and cord
  E. Wireless wrist strap
  F. Static-shielding bags
  C. Grounded work mat
  D. Wrist strap and cord
  F. Static-shielding bags

• Question 6:

  Which of the following is NOT a good step to take when working on-site on a computer'?

  A. Place parts on the floor.
  B. Use a grounded ESD mat
  C. Wear a grounded ESD wrist strap.
  D. Check the polarity of the grounded power outlet.
  A. Place parts on the floor.

• Question 7:

  Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27- inch Apple LED Cinema Display?

  A. Gigabit Ethernet port
  B. Mag Safe cable (85W)
  C. Kensington security slot
  D. Built-in 2.1 speaker system
  D. Built-in 2.1 speaker system

• Question 8:

  The display on Margaret's MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes the display repaired. How should you classify this repair?

  A. Eligible for warranty service.
  B. Eligible for out-of-warranty service (returnable damage)
  C. Beyond economical repair
  D. Ineligible for service (non-returnable damage)
  B. Eligible for out-of-warranty service (returnable damage)

• Question 9:

  Examine the image.

  

  Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

  A. You cannot remove the connector on the hard drive if you do not remove these screws.
  B. You cannot remove the battery cable with these screws installed.
  C. You will prevent strain on the hard drive flex cable by removing them.
  D. You will damage the logic board if you do not remove these screws.
  A. You cannot remove the connector on the hard drive if you do not remove these screws.

• Question 10:

  A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for cracks in the glass. Which of the following should you also do? Select two.

  A. Disassemble the SuperDrive to check for debris or dust inside.
  B. Look for cracks, dents, or scratches on the exterior of the system.
  C. Connect the system to external speakers to check for sound output.
  D. Erase all of the customer's data and reinstall OS X to test the hard drive.
  E. Check for any unusual odors coming from the system, which might indicate spill damage.
  B. Look for cracks, dents, or scratches on the exterior of the system.
  D. Erase all of the customer's data and reinstall OS X to test the hard drive.