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9L0-012 Real Exam Questions

Mac Service Certification

100 questions available · Page 1 of 10

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Question 1 Single choice

You require additional information about a specific problem with a customer's Mac.

Which one of the following resources is the Apple-recommended choice for researching the problem?

  1. A

    Apple Downloads

  2. B

    Apple Support articles

  3. C

    Third-party search engines

  4. D

    Apple Support Communities

Show answer and explanation

Correct answer: B

Question 2 Single choice

Which of the following is a valid ESD safety precaution?

  1. A

    Always handle logic board by grasping the heat sinks.

  2. B

    Do not wear polyester clothing while working on ESD sensitive components

  3. C

    You should place ESD-sensitive circuits on top of metal work surfaces.

  4. D

    Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.

Show answer and explanation

Correct answer: B

Explanation

References:
http://www.peachpit.com/articles/article.aspx?p=760956
(see ESD safety guidelines)

Question 3 Single choice

Which of the following diagnostics is a unique test suite for Mac mini Server and Mac Pro Server?

  1. A

    AXD

  2. B

    AHT

  3. C

    AST

  4. D

    ASD

Show answer and explanation

Correct answer: A

Explanation

Explanation: Apple Server Diagnostic (AXD)
A unique test suite for Mac mini Server, Mac Pro

References:
https://quizlet.com/56091769/unit-6-flash-cards/

Question 4 Multiple choice

Which two components inside an iMac are energized if the computer is plugged in, even when the computer is turned off? SELECT TWO.

  1. A

    Logic board

  2. B

    Hard drive

  3. C

    Memory

  4. D

    Speakers

  5. E

    Power supply

  6. F

    LCD

Show answer and explanation

Correct answers: E, F

Question 5 Single choice

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

  1. A

    Reinstall OS X

  2. B

    Reset the System Management Controller (SMC)

  3. C

    Reset NVRAM

  4. D

    Startup in Safe Mode

Show answer and explanation

Correct answer: B

Explanation

Explanation:
Resetting the SMC can resolve some computer issues such as not starting up, not displaying video, sleep issues, fan noise issues, and so forth. If your computer still exhibits these types of issues after you've restarted the computer, try resetting the SMC.

Question 6 Multiple choice

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid
2013) models? SELECT TWO

  1. A

    System Information

  2. B

    Apple Service Toolkit (AST)

  3. C

    Apple Service Diagnostics (ASD)

  4. D

    Thermal Sensor Diagnostics (TD)

  5. E

    Thermal Service Diagnostics (TSD)

Show answer and explanation

Correct answers: B, C

Explanation

References:
http://mdex-nn.ru/uploads/newmbp15.pdf
(page 6, software tools)

Question 7 Single choice

Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27- inch Apple LED Cinema Display?

  1. A

    Gigabit Ethernet port

  2. B

    Mag Safe cable (85W)

  3. C

    Kensington security slot

  4. D

    Built-in 2.1 speaker system

Show answer and explanation

Correct answer: D

Explanation

References:
http://www.everymac.com/monitors/apple/studio_cinema/specs/apple-led-cinema-display-27-inch-specs.html

Question 8 Single choice

The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips.

Which of the following tools should be used to cut these strips?

  1. A

    Nylon probe tool (black stick)

  2. B

    Display Removal Tool

  3. C

    Commercial-grade pizza cutter

  4. D

    Putty knife

  5. E

    Access card

Show answer and explanation

Correct answer: A

Explanation

References:
http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf
(page 226, see step 2)

Question 9 Single choice

You are replacing the AirPort/Bluetooth card inside a MacBook Pro (17-inch, Late 2011).

Which of the following must also be replaced?

  1. A

    Thermal pad and conductive wrap

  2. B

    Thermal paste and heat sink

  3. C

    Card holder and screws

  4. D

    Black Mylar covering

Show answer and explanation

Correct answer: C

Question 10 Single choice

When reinstalling a Mac Pro (Late 2013) graphics board, the spring must be placed:

  1. A

    with corners angled down

  2. B

    with corners angled up

  3. C

    with the use of the torque driver

  4. D

    with minimal force

Show answer and explanation

Correct answer: B