Apple 9L0-012 Online Practice Questions and Exam Preparation

Apple 9L0-012 Online Questions & Answers

• Question 1:

  When reinstalling a Mac Pro (Late 2013) graphics board, the spring must be placed:

  A. with corners angled down
  B. with corners angled up
  C. with the use of the torque driver
  D. with minimal force
  B. with corners angled up

• Question 2:

  A customer states that a MacBook Pro (Retina, 13-inch, Early 2013) does not recognize the SD card she brought with her. You have her reproduce the issue, and discover that she is properly inserting the card and it is not recognized by iPhoto and Image Capture. What question should you ask next to isolate the issue to hardware?

  A. Are you running the latest version of iPhoto?
  B. What kind of files or images are on the SD card?
  C. Have you tried resetting your SMC and NVRAM?
  D. Have you had this issue with all SD cards or just this one?
  C. Have you tried resetting your SMC and NVRAM?

• Question 3:

  Which of the following features of Power Nap will only occur if the portable Mac is plugged into a power adapter?

  A. Backing up the Mac using Time Machine.
  B. Checking for new email in Mail.
  C. Updating events in Calendar.
  D. Updating iCloud events.
  B. Checking for new email in Mail.

• Question 4:

  Francine states that she does not see anything on her iMac display when she turns it on. Which of the following should you use first to isolate as either a backlight issue or a video signal issue?

  A. A flashlight
  B. A replacement LCD panel
  C. A replacement logic board
  D. A replacement backlight power board
  B. A replacement LCD panel

• Question 5:

  To remove the bottom case of the MacBook Air (11-inch, Mid 2013), you must unscrew eight 2.48 mm screws and two additional screws. What is the size of the two additional screws?

  A. 7.00 mm
  B. 7.9 mm
  C. 9.00 mm
  D. 9.2 mm.
  B. 7.9 mm

• Question 6:

  When configuring an ESD-compliant work area and using an ESD wrist strap, ensure that the metal section or hooks on the strap interior are touching your skin. What else should you verify to ensure that the ESD-compliant work area is properly configured?

  A. The wrist strap cable does not touch an embedded battery.
  B. The wrist strap is in close proximity to the antistatic resistor.
  C. the strap cable is connected to the ESD mat or grounded connector.
  D. You have fully discharged any static electricity by touching the metal frame of the device you are servicing.
  B. The wrist strap is in close proximity to the antistatic resistor.

• Question 7:

  Which of the following tools should be run after using the Trackpad Keyboard Mapper tool to verify that a keyboard language has been programmed on a MacBook Air (Early 2014)?

  A. Apple Diagnostics
  B. Trackpad Diagnostics
  C. Apple Service Diagnostics (ASD)
  D. Mac Resource Inspector (MRI)
  C. Apple Service Diagnostics (ASD)

• Question 8:

  A physical assessment of the Mac should be performed in which of the following troubleshooting stages?

  A. Isolate
  B. Resolve
  C. Evaluate
  D. Template-Match
  A. Isolate

• Question 9:

  You are troubleshooting an iMac (Late 2013) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

  A. Faulty power supply
  B. Faulty display panel
  C. Faulty hard drive
  D. Faulty video card
  A. Faulty power supply

• Question 10:

  When applying thermal grease during a repair of the Mac Pro (Late 2013), which of the following are required?

  A. Access card tool
  B. Putty knife
  C. CPU grease ruler
  D. CPU grease stencil
  E. Capacitor shield
  A. Access card tool