Microsoft Microsoft Certifications 77-731 Questions & Answers

• Question 21:

  Use the Ribbon to create a rule named ''Priority 1'' that displays ''ACTION REQUIRED' in the NEW item Alert window when you receive a message that is sent only to you and is marked as high importance. Keep all other settings at default.

  

  Correct Answer: See below for solution.

  Home – Rules – Create rule – Advanced Options – select the following two options – click on “importance” and select “High” and click Next

  

  Select the following options and enter the Text “ACTION REQUIRED”, click next and enter the rule name and click Finish

  

• Question 22:

  Send a message to the ''Customer Service'' contact group that has the subject ''Company starts'' and voting buttons labeled ''Small ''Medium'' and Large''.

  

  Correct Answer: See below for solution.

  Create new message with the above mentioned recipient and subject. Click on Options – Voting buttons – Custom and then enter Small;Medium;Large (separated by semi colon) Close the dialog box and click on Send.

  

• Question 23:

  In the Drafts folder, open the ''New Organizational Chart" message. Change the Sensitivity to confidential. Send the message.

  

  Correct Answer: See below for solution.

  Open the message and click on message options dialog box launcher. Select the sensitivity, close the box and send.

  

• Question 24:

  In the Drafts folder, open the ''Orientation'' message. Configure the message options to direct replies to ''Andy Teal''. Send the message.

  

  Correct Answer: See below for solution.

  Open the message – Go to Options tab – Direct Replies to – Delivery options group – select the “Andy Teal” in Have replies sent to field. Close the box and send the message.

  

• Question 25:

  Add the Arrange Meeting tag to the contact ''Thomas Axen''. Set a start date of today and a due data of tomorrow. Set a reminder for 9:00 AM tomorrow.

  

  Correct Answer: See below for solution.

  Go to contacts and search the ''Thomas Axen'' contact. Add follow up wit+h the following options

  

• Question 26:

  In the Drafts folder, open the ''New Website" message. Insert a hyperlink on the word "here'' that links to ''https//www.contoso.com''. Send the message.

  

  Correct Answer: See below for solution.

  Open the message. Right click on the word "here", press Ctrl+k short key. Enter the website address, ok and send the message.

  

• Question 27:

  In the Drafts folder locate the message that has the subject ''Workflow for review''. Insert the Customer Service Workflow image from the pictures folder below the body text. Send the message.

  

  Correct Answer: See below for solution.

  Locate and open the message. Put the curser at the end of the body text, click Insert tab ?pictures- locate "Customer Service Workflow" image from the pictures folder. Insert and send.

  

• Question 28:

  Locate the `'Account'' conversation in the Vendors folder. Send the entire conversation and all future messages related to that conversation to the Deleted items folder.

  

  Correct Answer: See below for solution.

  Locate the conversation. Click on "Ignore" and then "Ignore Conversation"

  

• Question 29:

  Sort the messages in the inbox by importance with high importance at the top and low importance at the bottom. Within each importance level, sort the messages by the date received with the most recent message shown first.

  

  Correct Answer: See below for solution.

  Click on View tab and then View settings. In sort option select the following.

  

• Question 30:

  Configure the work week to include working hours from 7:00 AM to 5:00 PM on Tuesday, Wednesday, Thursday and Saturday. Set the first day of the week to Tuesday.

  

  Correct Answer: See below for solution.

  File – options – Calendar – Work week, then select the following options