Avaya Avaya Other Certification 7498X Questions & Answers

• Question 51:

  Which real-time report provides the capability of monitoring the current agent work state and current agent work with account state?

  A. Agent Instantaneous Report

  B. Routing Service Monitoring

  C. Agent Performance Moving Window

  D. Agent Compare

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101037403 (27)

• Question 52:

  Which two Avaya AnalyticsTM report templates are available in historical reports? (Choose two.)

  A. Supervisor Activity Reporting

  B. Routing Service Instantaneous

  C. Agent by Account Moving Window

  D. Routing Service Summary - Contacts

  E. Agent Group Reporting

  Correct Answer: AD

  Reference: https://downloads.avaya.com/css/P8/documents/101051625 (5)

• Question 53:

  What is the significance of the Channel Measure field in the Account by Agent report?

  A. It is a count of interactions attended by the agent, including the interactions that were transferred with the reporting period by channel.

  B. It is the amount of time the agent spends working interactions within the reporting period by channel.

  C. It is used to determine the number of channels that the agent supported while supporting an account.

  D. It is a count of interactions directed to the agent within the reporting period by channel.

  Correct Answer: C

  Reference: https://documentation.avaya.com/bundle/UsingOceanalyticsInsightsforOceanaReports_r34/ page/Account_by_Agent.html

• Question 54:

  Which two log files are needed to verify the installation of Avaya AnalyticsTM for the Streams server? (Choose two.)

  A. install_ems.log

  B. install_kafka.log

  C. install_avaya.log

  D. install_jms.log

  E. bam_install.log

  Correct Answer: BD

  Reference: https://downloads.avaya.com/css/P8/documents/101054829 (83)

• Question 55:

  Which Avaya Analytics component is used to generate an Engagement Summary report?

  A. Real-time Report

  B. Historical Report

  C. Custom Dashboards

  D. Supervisor Dashboards

  Correct Answer: B

  Reference: https://downloads.avaya.com/css/P8/documents/101051625 (5)

• Question 56:

  Which option is available while installing Kafka software on the Avaya AnalyticsTM Streams server?

  A. ALL | OSART

  B. ALL | KAFKA

  C. OSART | KAFKA

  D. ALL | KAFKA | JMS

  Correct Answer: C

• Question 57:

  A customer is logged in to the OSA Server and they want to restart the OSA services using a single

  command.

  To restart the OSA services as a root user, which command would they run in the OSA server?

  A. systemctl restart analytics.service

  B. systemctl stop analytics.service

  C. systemctl start analytics.service

  D. systemctl reboot analytics.service

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/101054829 (64)

• Question 58:

  Which command is used to check if the ODIAgent is running?

  A. ps –xat | find Agent1

  B. ps –ef | grep ODIAgent1

  C. find –ef | grep ODIAgent1

  D. ls –ef | grep ODIAgent1

  Correct Answer: B

• Question 59:

  During the installation of Avaya software on AnalyticsTM servers, which script is run and with which user?

  A. ./RunAvaya.sh, root

  B. ./RunAvaya.sh, oracle

  C. ./installAvaya.sh, root

  D. ./installAvaya.sh, oracle

  Correct Answer: D

  Reference: https://downloads.avaya.com/css/P8/documents/101054829 (67)

• Question 60:

  Refer to the exhibit.

  

  How many total applications must be in RUNNING state after successful installation of the Avaya Oceanalytics OSA server?

  A. 18

  B. 16

  C. 20

  D. 23

  Correct Answer: C