Avaya Avaya Other Certification 7498X Questions & Answers

• Question 41:

  Regarding Avaya AnalyticsTM 3.5, where is the ODI component installed?

  A. DB Server

  B. A dedicated server for ODI

  C. SS Server

  D. OBI Server

  Correct Answer: D

  Reference: https://downloads.avaya.com/css/P8/documents/101051617 (54)

• Question 42:

  Refer to the exhibit.

  

  Based on the information shown in the exhibit, which two report types are applicable for this template? (Choose two.)

  A. Dashboard Report

  B. Custom Report

  C. Historical Report

  D. Real-time Report

  Correct Answer: CD

• Question 43:

  Once the Oracle Patch installation is complete, you can verify that the patches are installed by navigating to the Middleware/Oracle_Home/OPatch folder, and running which command?

  A. ./patch lsinventory

  B. /opatch lsinventory.

  C. ./opatch lsinventory

  D. ./opatch inventory

  Correct Answer: C

  Reference: https://docs.oracle.com/middleware/12211/lcm/OPATC/GUID-56D6728D-5EDC-482B-B2E4DDB20A64FA32.htm#OPATC110

• Question 44:

  Which task is performed after deploying the Avaya AnalyticsTM for Oceana?Oracle Database?

  A. Deploying Avaya AnalyticsTM for ODI

  B. Deploying Avaya AnalyticsTM for OSA

  C. Deploying Avaya AnalyticsTM for OBI and ODI D. Deploying Avaya AnalyticsTM for BAM

  Correct Answer: C

• Question 45:

  During the install process, you need to edit the parameters.conf file for the Oracle patches to be installed. Which new parameter is added in the parameters.conf file for the server installation?

  A. [COMPONENT_NAME]_PATCH_NAME

  B. ORACLE_DB_INVENTORY_LOCATION

  C. [COMPONENT_NAME]_ORACLE_DB_BASE

  D. [COMPONENT_NAME]_PATCH_FILE_NAME

  Correct Answer: B

  Reference: https://downloads.avaya.com/css/P8/documents/101051617

• Question 46:

  Refer to the exhibit.

  

  Which Avaya OceanalyticsTM URL is configured for the Supervisor Dashboard integration?

  A. BAM Server Report URL

  B. REF Cluster URL

  C. OSA Server URL

  D. BI Server Report URL

  Correct Answer: C

• Question 47:

  Which three Avaya AnalyticsTM report templates are available in real-time reports? (Choose three.)

  A. Routing Service Moving Window

  B. Routing Service

  C. Route Point Report

  D. Agent Performance Top 5 Report

  E. Agent Detail Report

  Correct Answer: BCD

  Reference: https://downloads.avaya.com/css/P8/documents/101045276

• Question 48:

  What is the significance of the Offered Measure field in the Account by Agent report?

  A. It is a count of interactions attended by the agent including the interactions that were transferred with the reporting period by channel.

  B. It is a count of interactions answered by the agent that were transferred within the reporting period by channel.

  C. It is a count of interactions directed to the agent within the reporting period by channel.

  D. It is the amount of time the agent spent working interactions within the reporting period by channel.

  Correct Answer: C

  Reference: https://documentation.avaya.com/bundle/UsingOceanalyticsInsightsforOceanaReports_r34/ page/Account_by_Agent.html

• Question 49:

  Which historical report can be used to display the performance and productivity of an agent by Channels for the current interval?

  A. Account by Agent

  B. Agent Performance Summary

  C. Agent Compare

  D. Agent by Routing Service

  Correct Answer: B

  Reference: https://documentation.avaya.com/bundle/UsingOceanalyticsInsightsforOceanaReports_r34/ page/Agent_Performance_Summary.html

• Question 50:

  Which three measures are provided by the Supervisor Activity report? (Choose three.)

  A. Coaching

  B. Transferred Accepted

  C. Consults Accepted

  D. Channel Name

  E. Transfer to Agent

  Correct Answer: ACE

  Reference: https://downloads.avaya.com/css/P8/documents/101037403 (71)