7495X Real Exam Questions and Verified Answers

Question 1 Single choice

After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?

A
In the Avaya Breeze CLI under folder /opt/Avaya
B
In the SMGR Web Administration under Avaya Breeze Services
C
In the ED Designer Console under Workflows
D
In the ED Administration Console under Workflows

Show answer and explanation

Correct answer: C

Question 2 Multiple choice

Which three tasks are required for the deployment and routing of email in Avaya Oceana? (Choose three.)

A
Deploy ED Chat Flow
B
Configure email servers
C
Deploy ED Email Flow
D
Deploy the email service snap-in.
E
Provide agent with third party email inbox.

Show answer and explanation

Correct answers: B, C, D

Question 3 Multiple choice

Which two SVAR-ins are added automatically while assigning SVARs on Avaya BreezeTM Clusters in an Avaya Oceana® solution? (Choose two.)

A
UCMService
B
EventingConnector
C
OceanaMonitorService
D
AuthorizationService
E
CallEventControl

Show answer and explanation

Correct answers: B, E

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101051566

Question 4 Single choice

Which Control Manager Application is used to synchronize the information from Communication Manager to the Control Manager database?

A
ACCCM Synchronizer
B
ACCCM Connectivity Tool
C
ACCCM CM Synchronize
D
ACCCM ACM to CM Tool

Show answer and explanation

Correct answer: A

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101045640

Question 5 Multiple choice

Which three Avaya applications are required for Avaya Oceana® routed multimedia only deployments? (Choose three.)

A
Avaya Aura® System Manager (SMGR)
B
Avaya Aura® Communication Manager (CM)
C
Application Enablement Services (AES)
D
Avaya Control Manager (ACM)
E
Avaya BreezeTM

Show answer and explanation

Correct answers: A, B, C

Question 6 Multiple choice

Which three are multimedia capabilities of an Avaya Oceana® solution? (Choose three.)

A
Scanned Documents
B
Social Media
C
SMS
D
Co-browse
E
PSTN Voice Calls

Show answer and explanation

Correct answers: B, C, D

Question 7 Single choice

Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?

A
OceanaCoreDataService Snap-in
B
ContactCenterService Snap-in
C
CustomerManagement Snap-in
D
CustomerJourneyService Snap-in

Show answer and explanation

Correct answer: B

Question 8 Single choice

For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?

A
Engagement Assistant Speech
B
Customer Engagement
C
Core Platform
D
Context Store

Show answer and explanation

Correct answer: B

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101051566

Question 9 Single choice

Which statement describes the Avaya Control Manager Application Server function?

A
It provides the database that stores the Control Manager System configuration.
B
It performs the business logic between the end user interface and the database.
C
It is responsible for provisioning components from Control Manager with the Different Avaya applications.
D
It provides a set of web services that developer's use for integrating the Control Manager.

Show answer and explanation

Correct answer: B

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101045636
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Question 10 Single choice

While working on Email Channel Configurations in Avaya Oceana® where can you enable the Agent Initiated Email feature for Agents?

A
Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box
B
Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box
C
Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box
D
Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box

Show answer and explanation

Correct answer: D