Avaya ACSS-7240 7241X Questions & Answers

• Question 1:

  In the Team Engagement (TE) deployments, which component hosts User Portal Application?

  A. System Manager Server

  B. Session Manager Server

  C. Avaya Aura?Web Gateway

  D. Equinox Management Server

  Correct Answer: D

• Question 2:

  A customer has used the AAM URL utility to verify a user Bill Evans configuration parameters from Avaya Multimedia Messaging. A snippet of the output is displayed below.

  {"avayaRequestTimeout": {"maximum":120, "minimum":30,"recommended":120}, "capabilities":

  {"richContent":true}, "conversationsResource": {"href":"https://amm3.lab.trn.avaya.com:8443/aem/resources/users/bevans%

  40trn.avaya.com/conversations",

  "maxIdsLimit":30, "maxMessageCount":15},"domains":["trn.avaya.com"],"limits":

  {"maxAudioSize":1048576,"maxGenericAttachmentSize":3145728,"maxImageSize":1048576,"maxTextLength":535,"maxVideoSize":3145728},

  "messages":"https://amm3.lab.trn.avaya.com:8443/aem/resources/users/bevans%40trn.avaya.com/messages",

  What is the significance of "richContent:true:" from the following output?

  A. richContent: true is associate with a separate license per each Equinox User

  B. richContent: true does not give any additional features to the Equinox Users

  C. richContent: true means the User has enhanced Record Audio capabilities

  D. richContent: true provides features like Record Audio, Record Video, Take a Photo

  Correct Answer: D

• Question 3:

  Which monitoring option is a real-time tool available in Avaya Aura?Media Server (AAMS) while troubleshooting the issue?

  A. Monitoring -> Real-time viewer

  B. Monitoring -> Active Sessions

  C. Monitoring -> Real-time Tracing

  D. Monitoring -> Capture Traces

  Correct Answer: B

• Question 4:

  A customer has deployed Avaya Equinox Team Engagement Solution and they want to test the Multimedia feature on their Equinox Clients. The customer uses messaging domain "trn.avaya.com". When a user, Bill Evans, tries to send an IM from the Thick Client to John Doe (Web Client) it returns the error message: "Send Failed". The customer decides to troubleshoot the issue and they get the following AMM configuration parameters when they verify for Bill Evans using https://:8443/aem/resources.

  

  Which reason is a valid reason for the customer problem?

  A. The customer has configured a wrong AMM Server messaging URL

  B. The customer has configured a wrong AMM Server port number "8443"

  C. The customer has configured a wrong AMM messaging domain "avaya.com"

  D. The customer has configured a correct AMM messaging domain "avaya.com"

  Correct Answer: C

• Question 5:

  Which log is the most relevant log file recommended for troubleshooting the AADS issues?

  A. AAD_log.log

  B. aads.log

  C. AADSService.log

  D. AADS.log

  Correct Answer: B

• Question 6:

  A customer is not able to login to AMM Webpage. The browser displays the error message: "Service Unavailable". The customer uses the domain name lab.trn.avaya.com for their Equinox Solution. When the customer analyzed the Catalina log file they found the following log entry when they tried to login.

  2017-04-06 12:33:54,093 [http-nio-127.0.0.1-8455-exec-4] ERRORcom.avaya.cas.realm-(SmgrAuthenticator.java:296) Errorauthenticating user ammadmin1:

  javax.naming.CommunicationException: lab.trn.com:389 [Rootexception is java.net.UnknownHostException: lab.trn.com]

  What can be interpreted from the above log entry to find the resolution?

  A. LDAP Base Context Domain is set correctly to lab.trn.avaya.com

  B. LDAP Base Context Domain is set incorrectly to lab.trn.com

  C. ammadmin1 user entered the wrong password to login

  D. ammadmin1 user doesn't have privileges to access WebGUI

  Correct Answer: D

• Question 7:

  A customer is unable to login to Jane Doe Thick Client and they are getting the error message: "CHECK YOUR WEB ADDRESS AND TRY AGAIN". While troubleshooting they check the AADS.log and find the following messages:

  class com.avaya.asm.core.exceptions.DMException:executeSessionMethod: cannot talk to Cassandra: command=StatementCommand

  [com.avaya.ustore.cas.SMSessionDAOAdapter$107b99f956]nestedException: calsscom.avaya.asm.core.exceptions.DMException: checkCluster:cannot talk to Cassandra

  nestedException:com.avaya.asm.core.exceptions.ConnectionPoolInitializerException:

  connections are down

  Which reason is a valid reason for this problem?

  A. AADS is unable to communicate with SMGR Cassandra Database

  B. AADS is unable to communicate with SM Cassandra Database

  C. AADS replication service is down from Session Manager

  D. AADS SIP Entry link is down in the Session Manager

  Correct Answer: D

• Question 8:

  The first three steps of the 8D Troubleshooting Methodology are performed by the Avaya Business Partner or Avaya Tier 2. Step 1 is Establish the Team.

  What are steps two and three? (Choose two.)

  A. Identify Root Cause

  B. Choose Corrective Actions

  C. Describe the Problem

  D. Prevent Recurrences

  E. Containment Actions

  Correct Answer: AC

• Question 9:

  Which log is the most relevant log file recommended for troubleshooting the AAWG issues?

  A. AAWG.log

  B. CSASService.log

  C. CSA.log

  D. CAS_log.log

  Correct Answer: D

• Question 10:

  After completing Discipline 4, Root Causes, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

  A. Discipline 5 -Implement Corrective Actions

  B. Discipline 5 -Choose Corrective Actions

  C. Discipline 5 -Implement a Work-around

  D. Discipline 5 -Prevent Recurrences

  Correct Answer: B