Cisco 700-805 Online Practice Questions and Exam Preparation

Cisco 700-805 Online Questions & Answers

• Question 91:

  Which statement is the most accurate description of the Health Index?

  A. a tool for service providers to determine what stage of the lifecycle to offering training solutions
  B. an ongoing measurement of customer sentiment
  C. a measurement tool for resolving specific product quality issues and adoption barriers
  D. an ongoing measurement of several key customer health indicators
  D. an ongoing measurement of several key customer health indicators

• Question 92:

  Which critical task must a Renewals Manager perform during the Qualification phase?

  A. Deliver a quote.
  B. Share the proposal with the customer.
  C. Develop a Customer Success Plan.
  D. Validate customer inventory.
  D. Validate customer inventory.

• Question 93:

  Which service offering assists the customer in preparing for emerging industry trends?

  A. Training
  B. Trending Technical
  C. Advisory
  D. Managed
  A. Training

• Question 94:

  What are two common benefits of an Enterprise Agreement? (Choose two.)

  A. provides perpetual licenses for hardware
  B. licenses available across the entire organization
  C. simplified license management by providing a single agreement to cover an organization
  D. allows customers to pick and choose the software features
  E. provides free technical support for all software
  B. licenses available across the entire organization
  C. simplified license management by providing a single agreement to cover an organization

• Question 95:

  Which support should a Renewals Manager expect from the Customer Success Manager?

  A. communicate discounts on services and software
  B. communicate the closure of contracts
  C. communicate customer's perceived value and highlight potential barriers
  D. communicate new greenfield opportunities
  C. communicate customer's perceived value and highlight potential barriers

• Question 96:

  Which action should be taken when renewing a contract with a customer? (Choose the best answer.)

  A. Assume their business needs are the same.
  B. Propose only the most important part of the solution.
  C. Start discussions after the contract has expired.
  D. Validate customer's business needs.
  D. Validate customer's business needs.

• Question 97:

  Which service offering helps define the customer's IT vision and strategy?

  A. Support
  B. Advisory
  C. Optimization
  D. Training
  B. Advisory

• Question 98:

  Which detail is provided in the scorecard by using the Total Program View tool?

  A. renewal rate
  B. new products
  C. EOL products
  D. program rate
  A. renewal rate

• Question 99:

  What is the Customer Success Plan?

  A. document capturing a comprehensive view of all customer health scores
  B. living repository that gathers key information, action plan, health measurement and KPIs into one actionable document
  C. tool for reporting TAC cases to management
  D. internal-only document that captures all account activities
  B. living repository that gathers key information, action plan, health measurement and KPIs into one actionable document