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Cisco 642-243 Online Practice Questions and Exam Preparation

642-243 Exam Details

  • Exam Code
    :642-243
  • Exam Name
    :Unified Contact Center Enterprise Support
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :44 Q&As
  • Last Updated
    :Jul 12, 2026

Cisco 642-243 Online Questions & Answers

  • Question 31:

    In a Cisco Unified Contact Center Enterprise deployment, calls are unable to reach the Cisco Unified IP IVR for prompting or queuing. Which three tools and logs would be most useful in troubleshooting this problem? (Choose three.)

    A. Cisco Unified Communications Manager PG PIM Log
    B. VRU PG PIM Log
    C. Cisco Unified IP IVR MIVR Log with SS_TEL and LIB_ICM tracing turned up
    D. CTI OS Log with Agent State Trace turned up
    E. Cisco Unified Communications Manager PG OPC Log
    F. Cisco Unified ICM Router Log Viewer

  • Question 32:

    In a Cisco Unified Contact Center Enterprise deployment, callers are reporting that when they call in, their calls are being intermittently dropped without hearing a welcome or queue message.

    Which two problems could potentially cause calls not to reach the Cisco Unified IP IVR? (Choose two.)

    A. The Cisco Unified IP IVR Media Group does not have any remaining channels.
    B. The number of ports in the Cisco Unified IP IVR Call Control Group does not match the number of ports in the Cisco Unified IP IVR Media Control Group.
    C. There are more Cisco Media Channels configured in the Cisco Unified IP IVR than Cisco Unified Communications Manager CTI Ports assigned in the Cisco Unified IP IVR.
    D. The Cisco Unified Communications Manager Calling Search Space of the Gateway of the call does not have access to the partition in which the Cisco Unified IP IVR CTI Ports are found.
    E. The CTI Ports have not been assigned to a Call Control Group via AppAdmin in Cisco Unified IP IVR.
    F. The Cisco Unified IP IVR CTI Ports do not have a Calling Search Space assigned in Cisco Unified Communications Manager.

  • Question 33:

    Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the error message has been found in the log. What is the likely cause of this error?

    A. The agent's phone is not associated with the PG User.
    B. The agent's password was typed incorrectly or is not valid.
    C. The agent's CTIOS client is running a lower version than the CTIOS on the Peripheral Gateway.
    D. The client cannot communicate with the CTIOS on port 42028.

  • Question 34:

    Refer to the exhibit. Calls in a Cisco Unified Contact Center Enterprise system are failing when the system attempts to queue the calls on the Cisco Unified IP IVR. A VRUCAP file was captured from the failed call. Based on this log file, what are the possible causes for the call failing?

    A. The DNIS 9091 is not configured as a JTAPI Application for the Cisco Unified IP IVR.
    B. The GED-125 Service Control Interface does not support Subtype 7 as part of a routing dialog.
    C. The IP-IVR Script "NoAgents.aef" does not exist.
    D. The Cisco Unified IP IVR Script "NoAgents.aef" is missing an "Accept Contact" step in the workflow.
    E. The Cisco Unified IP IVR ICM Service is out of service and needs to be restarted.

  • Question 35:

    To use the Cisco Unified ICM dumplog utility to gather the Call Router's MDS log from Monday, March 10, 2008, beginning at 9:30, and to ensure that you do not get binary data in the log, which command line syntax would you use?

    A. dump mds /bt 09:30 /nobinary /o
    B. dumplog mds /bd 03/10/2008 /9:30 /o
    C. dumplog mds /bd 03/10/2008 /bt 09:30 /nobin /o
    D. dumplog /bd 03/10/2008 /bt 09:30 /nobin /o

  • Question 36:

    Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the Cisco Unified ICM Call Routing Script shows one call failed in the Translation Route to VRU node. How will the system treat this call?

    A. If a Default Route is configured on the Peripheral, the call is redirected to the number configured under "Forward On Failure" on the CTI Route Point used for the Dialed Number in Cisco Unified Communications Manager.
    B. The caller would hear the default error prompt from the Cisco Unified IP IVR.
    C. The script would return the label 8000, so the call is redirected to the extension 8000 in Cisco Unified Communications Manager.
    D. If a Default Route is configured on the Peripheral, the call is rerouted to the Default Route.

  • Question 37:

    Drag the Cisco Unified ICM Script Editor node on the left to its function on the right.

    Select and Place:

  • Question 38:

    Refer to the exhibit. The Cisco Unified Communications Manager Peripheral Gateway is unable to connect and activate the link to Cisco Unified Communications Manager. Review the log file from the Cisco Unified Communications Manager JTAPI Gateway. What are two possible causes of this failure to connect? (Choose two.)

    A. The Cisco Unified Communications Manager is not reachable on the network.
    B. The JTAPI Gateway's configuration of the Cisco Unified Communications Manager Publisher IP Address is invalid.
    C. The JTAPI Gateway's configuration of the JTAPI User ID (ccm1pguserX) does not match with the Cisco Unified Communications Manager's preconfigured ID.
    D. The JTAPI Gateway version is not compatible with the Cisco Unified Communications Manager version and needs to be downloaded again from the Plug-in page in Cisco Unified Communications Manager.
    E. The Cisco Unified Communications Manager's CTI Manager service is not enabled.
    F. The JTAPI Gateway's configuration of the JTAPI User Password does not match the Cisco Unified Communications Manager's preconfigured password.

  • Question 39:

    Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, call center agents report that calls drop intermittently as soon as they answer the phone.

    Callers who experienced the symptoms said they did not hang up, they were disconnected by the system.

    The Cisco Unified Communications Manager log files were examined during this failure, with specific items noted.

    Given these symptoms and the information in the log file, what is the most likely cause of this problem?"

    A. lack of Music on Hold resources in Cisco Unified Communications Manager
    B. lack of Conference Bridge resources in Cisco Unified Communications Manager
    C. lack of Transcoder resources in Cisco Unified Communications Manager
    D. lack of trunk or port resources on Voice Gateway

  • Question 40:

    Refer to the exhibit. Given the highlighted error message in the Cisco Unified ICM Call Router Log Viewer, what is the most appropriate configuration change to make to avoid the error?

    A. Create a Device Target and Label for the Dialed Number (CTI Route Point).
    B. Configure a default Label for the Dialed Number or update Cisco Unified ICM Routing Scripts to avoid "End" Nodes without Labels.
    C. Use a Divert Node in the Cisco Unified ICM Routing Script for that Dialed Number.
    D. Associate the Cisco Unified Communications Manager CTI Route Point for the Dialed Number to the JTAPI User.

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