Cisco 500-445 Online Practice Questions and Exam Preparation

Cisco 500-445 Online Questions & Answers

• Question 1:

  What is an MRD a collection of that is associated with a common communication medium?

  A. skill groups and services
  B. route point and DN
  C. scripts and script selector
  D. skill groups and route
  A. skill groups and services

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Installation/Guide/ece12_installationguide_for_ucce.pdf page 47

• Question 2:

  What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

  A. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
  B. SSO allows administrators to check the status of agent and supervisor performance.
  C. SSO is not enabled by default; configuration is necessary.
  D. SSO allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
  E. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
  C. SSO is not enabled by default; configuration is necessary.
  D. SSO allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

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  Explanation/Reference:

• Question 3:

  What is the messaging server component for 400 agent deployments?

  A. collocated with other components and with services server
  B. always installed on a dedicated VM
  C. collocated only with services server
  D. collocated with other components
  D. collocated with other components

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_6_1/Installation/Guide/ece126_installationguide_for_pcce.pdf page 22

• Question 4:

  What are three steps in an email process flow? (Choose three.)

  A. EAAS Instances sends NEW_TASK message to MR PIM.
  B. MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
  C. Rules Process executes the start and scheduled workflows.
  D. Email is pulled in by listener instance and written to the database.
  E. Email is pulled in by retriever instance and written to the database.
  F. EAAS notifies EAMS of DO_THIS_WITH_TASK.
  B. MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
  C. Rules Process executes the start and scheduled workflows.
  E. Email is pulled in by retriever instance and written to the database.

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  Explanation/Reference:

• Question 5:

  Which LDAP URL allows configuration in the properties pane under SSO configuration?

  A. Ldap://ldap_server:3269
  B. Ldap://ldap_server:80
  C. Ldap://ldap_server:443
  D. Ldap://ldap_server:3268
  D. Ldap://ldap_server:3268

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Maintenance/Guide/ece12_userguide_administration_for_ucce.pdf page 170

• Question 6:

  What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

  A. 20 KB
  B. 30 KB
  C. 40 KB
  D. 50 KB
  D. 50 KB

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_11_5_1/Design/Guide/ece115_cce_srnd.pdf page 23

• Question 7:

  What is the default frequency value of ECE Monitors notification?

  A. 30 seconds
  B. 60 seconds
  C. 120 seconds
  D. 30 minutes
  E. 60 minutes
  F. 90 minutes
  A. 30 seconds

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/User/Guide/ece12_userguide_supervision.pdf page 16

• Question 8:

  Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

  A. ECE
  B. UCCE
  C. Partition
  D. Service
  A. ECE

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_11_6_1/Maintenance/Guide/ece116_userguide_administration_routing.pdf page 27

• Question 9:

  Which mode must be used for Always On Availability Group clustering?

  A. Mixed mode
  B. Directory Connection
  C. Windows Authentication
  D. SQL Authentication
  C. Windows Authentication

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Installation/Guide/ece12_installationguide_for_ucce.pdf page 18

• Question 10:

  What are three reasons aliases cannot be deleted? (Choose three.)

  A. It is used in an inbound workflow.
  B. It is configured as the default alias.
  C. It is associated with the users.
  D. It is associated with a retriever instance.
  E. It is associated with a queue.
  F. It ts associated with the mail server.
  A. It is used in an inbound workflow.
  B. It is configured as the default alias.
  D. It is associated with a retriever instance.

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  Explanation/Reference:

  Reference: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_5_1/Maintenance/Guide/ece125_userguide_administration_chat_email_for_pcce.pdf