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500-445 Real Exam Questions

Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

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Question 1 Single choice

What is the messaging server component for 400 agent deployments?

  1. A

    collocated with other components and with services server

  2. B

    always installed on a dedicated VM

  3. C

    collocated only with services server

  4. D

    collocated with other components

Show answer and explanation

Correct answer: D

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_6_1/Installation/Guide/
ece126_installationguide_for_pcce.pdf page 22

Question 2 Single choice

Which CLI command verifies the authenticity and integrity of a downloaded ISO?

  1. A

    Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO
    image.iso.signature> <ISO Image>

  2. B

    Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature>
    <ISO Image>

  3. C

    Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature>
    <ISO Image>

  4. D

    Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO
    image.iso.signature> <ISO Image>

Show answer and explanation

Correct answer: D

Explanation

References:
https://www.openssl.org/docs/man1.1.1/man1/openssl-dgst.html

Question 3 Single choice

What connects to the Media routing peripheral gateway of ICM to the ECE server?

  1. A

    web server

  2. B

    services server

  3. C

    application server

  4. D

    message server

Show answer and explanation

Correct answer: B

Question 4 Multiple choice

What are two specifications for reporting templates? (Choose two.)

  1. A

    The availability of templates is controlled by licenses.

  2. B

    A user can only create ten reports per template.

  3. C

    Only one report can be created per template.

  4. D

    Any number of reports can be created from a template.

  5. E

    Templates can be deleted.

Show answer and explanation

Correct answers: A, D

Question 5 Multiple choice

Which two types of data does a file server store? (Choose two.)

  1. A

    application files

  2. B

    application log files

  3. C

    error log files

  4. D

    system files

  5. E

    report templates

Show answer and explanation

Correct answers: A, E

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Installation/Guide/
ece12_installationguide_for_ucce.pdf page 15

Question 6 Multiple choice

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

  1. A

    Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

  2. B

    Single-mode authentication must be enabled on the ECE Reporting server.

  3. C

    Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

  4. D

    Mixed mode authentication must be enabled on the ECE Reporting server.

  5. E

    Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

  6. F

    Mixed mode authentication must be enabled on the CUIC publisher.

Show answer and explanation

Correct answers: E, F

Question 7 Multiple choice

What are two required configurations when setting up user accounts and permissions? (Choose two.)

  1. A

    The ECE web server can be installed in DMZ and must use the same domain account.

  2. B

    All the servers except the ECE web server must use the domain account to install the software.

  3. C

    All the servers must use the same domain account to install the software.

  4. D

    Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

  5. E

    The ECE web server can be installed in DMZ and can have a different domain account.

Show answer and explanation

Correct answers: B, E

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Installation/Guide/
ece12_installationguide_for_ucce.pdf

Question 8 Single choice

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

  1. A

    80 milliseconds

  2. B

    120 milliseconds

  3. C

    240 milliseconds

  4. D

    300 milliseconds

Show answer and explanation

Correct answer: D

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_5_1/Design/Guide/ece125_cce_srnd.pdf

Question 9 Multiple choice

Which two ways are departments configured? (Choose two.)

  1. A

    Departments, once created, cannot be deleted from ECE.

  2. B

    Each department has 14 types of resources available for use.

  3. C

    Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

  4. D

    Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

  5. E

    Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

Show answer and explanation

Correct answers: A, C

Question 10 Single choice

Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

  1. A

    ECE

  2. B

    UCCE

  3. C

    Partition

  4. D

    Service

Show answer and explanation

Correct answer: A

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_11_6_1/Maintenance/Guide/
ece116_userguide_administration_routing.pdf page 27