Cisco 500-051 Online Practice Questions and Exam Preparation

Cisco 500-051 Online Questions & Answers

• Question 11:

  Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

  A. iPlanet Web Server
  B. Cisco Unified CCX Engine
  C. Cisco Unified Operations Manager
  D. Cisco Unified Communications Manager
  E. Recording Component
  F. Informix DB
  B. Cisco Unified CCX Engine
  E. Recording Component
  F. Informix DB

• Question 12:

  Which tool allows partners to perform these actions?

  a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

  A. Cisco Solution Expert Tool
  B. Cisco Unified CCX Sizing Tool
  C. Cisco Unified Expert Advisor Tool
  D. Cisco Unified Communications Sizing Tool
  D. Cisco Unified Communications Sizing Tool

• Question 13:

  Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

  A. DNS server
  B. NTP server
  C. SMTP server
  D. CUCM server
  C. SMTP server

• Question 14:

  Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

  A. Apply a ''Warm Standby'' license.
  B. Apply a ''WAN Standby'' license.
  C. Do a fresh installation of the whole system as high availability over WAN.
  D. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.
  D. Reinstall second Cisco Unified CCX node and add it to cluster over WAN.

• Question 15:

  Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

  A. Agent Name
  B. WrapUp Time
  C. Service Level
  D. Overflow CSQ
  E. Automatic Work
  F. CCX Application
  B. WrapUp Time
  C. Service Level
  E. Automatic Work

• Question 16:

  In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

  A. to invoke a specified method of a custom Java class
  B. to reference a variable of a custom Java Object
  C. to pass variables between two different workflows
  D. to create an object for the purpose of executing methods on a remote computer
  E. to get a reference to the Contact and Session states
  F. to allow for arguments to be passed to a specified method
  A. to invoke a specified method of a custom Java class
  B. to reference a variable of a custom Java Object
  F. to allow for arguments to be passed to a specified method

• Question 17:

  Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?

  A. Media
  B. Unified CM Telephony
  C. Database
  D. Configuration Data Store
  C. Database

• Question 18:

  Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

  A. number of silent-monitoring and remote-monitoring sessions
  B. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
  C. number of historical reporting sessions
  D. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
  E. number of ASR and TTS ports
  F. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
  B. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
  D. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
  F. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

• Question 19:

  An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.

  Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

  A. Cisco Unified CCX Standard
  B. Cisco Unified CCX Enhanced
  C. Cisco Unified CCX Premium
  D. Cisco Unified CCX Enterprise
  E. Cisco Unified IP IVR
  B. Cisco Unified CCX Enhanced

• Question 20:

  A preview outbound dialer uses which source and destination resources?

  A. a CTI port to the customer
  B. the ACD line of the agent to the customer
  C. the personal line of the agent to the customer
  D. a CTI port to the agent, then redirected to the customer
  B. the ACD line of the agent to the customer