Cisco 500-051 Online Practice Questions and Exam Preparation

Cisco 500-051 Online Questions & Answers

• Question 1:

  Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

  A. Premium only
  B. Enhanced and Premium only
  C. Standard, Enhanced, and Premium
  D. Cisco Unified Contact Center Express does not support an embedded Internet browser
  A. Premium only

• Question 2:

  Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

  A. Assign a contact list to a CSQ.
  B. Assign a contact list to a workflow group.
  C. Assign an SME to a contact list.
  D. Assign a contact list to a skill.
  E. Assign an SME to a CSQ.
  B. Assign a contact list to a workflow group.
  C. Assign an SME to a contact list.

• Question 3:

  Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

  A. chat with an SME
  B. send an email to an SME
  C. send enterprise data to an SME
  D. transfer a call to an SME
  E. start a Cisco WebEx session with an SME
  A. chat with an SME
  C. send enterprise data to an SME
  D. transfer a call to an SME

• Question 4:

  What does it mean for a variable in the Application Editor to be defined as a parameter?

  A. The variable can be used to pass data to and from subflows.
  B. The value for that variable can be supplied via Application Configuration in Application Administration.
  C. The value for that variable is defined by the calling application.
  D. The variable can be used in conditional steps.
  E. The variable can be used to pass data to and from VoiceXML applications.
  B. The value for that variable can be supplied via Application Configuration in Application Administration.

• Question 5:

  If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

  A. partial service
  B. out of service
  C. shutdown
  D. not configured
  D. not configured

• Question 6:

  Which type of information is available from the Cisco Unified Contact Center Express Control Center?

  A. database replication status
  B. system parameters configuration
  C. date and time of most recent failure
  D. Cisco Unified Communications Manager cluster status
  C. date and time of most recent failure

• Question 7:

  Which option enables you to monitor previous agent seat license usage?

  A. traffic analysis historical report
  B. port and agent seat utilization historical report in Cisco Unified Intelligence Center
  C. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool
  D. overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real- Time Monitoring Tool
  B. port and agent seat utilization historical report in Cisco Unified Intelligence Center

• Question 8:

  What is the maximum number of agent web chat sessions that is supported on the highest class server?

  A. 25
  B. 50
  C. 75
  D. 100
  B. 50

• Question 9:

  Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

  A. Longest available
  B. Least skilled
  C. Most handled contacts
  D. Most skilled
  A. Longest available
  D. Most skilled

• Question 10:

  You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

  A. Check the Cisco Unified CCX Serviceability Control Center.
  B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
  C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
  D. Check to see if the customer has installed any third-party applications.
  E. Talk to the customer about the deployment and usage pattern.
  B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
  C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
  E. Talk to the customer about the deployment and usage pattern.