3102 Exam Details

  • Exam Code
    :3102
  • Exam Name
    :Avaya IP Office Implementation
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :69 Q&As
  • Last Updated
    :Jul 14, 2026

Avaya 3102 Online Questions & Answers

  • Question 31:

    Session Manager (SM) has been successfully installed. You have configured the Session Manager instance and it has passed all tests. However, when you attempt to test a call, it fails and you receive a 503 service Unavailable - System Busy response. What is a cause for the call to fail and how can it be fixed?

    A. There is a non-bidirectional FQDN resolution between SM and System Manager (SMGR). Verify that either the SMGR or the SM has updated DNS records or the hostnames are added to the /etc/host file on the SM and the SMGR.
    B. The Security Module service is not running. Verify the status of the Security Module and reset it.
    C. The Session Manager is not accepting new requests. Verify the System Administration Management State is set to Accept New Service.
    D. The SIP user attempting to make the call has not registered properly with the Session manager. Verify the communication profile of the user has Session Manager Profile defined.
    E. The Session manager is not accepting new requests. Verify the system Administrative Service state is set to Accept New Service.

  • Question 32:

    A technician wants to schedule a bulk operation to take place at a convenient time in the future. What are two methods for scheduling bulk operations? (Choose two.)

    A. # Sh exportUpmUsers.sh -u admin -p adminl23 -t 2013:05:01:12:00:00
    B. # sh exportUpmUsers.sh -u admin -p adminl23 -d 2013:05:01:12:00:00
    C. Navigate to Users > User Management, click 'More Options' and select 'Import Users'. Choose 'schedule' in the options.
    D. Navigate to Users > User Management, click 'More Options' and select 'Export Users'. Choose 'schedule' in the options.

  • Question 33:

    Which component of the Communication Profile can be changed by modifying a user via Communication profile editor?

    A. Communication Address
    B. Session Manager Profile
    C. Endpoint Profile
    D. Messaging Profile

  • Question 34:

    Avaya products ensure that authentication credentials and file transfers are protected when sent across the network by using which three methods? (Choose three)

    A. Telnet
    B. HTTPS
    C. Secure Shell (SSH)
    D. Secure Copy (SCP)
    E. HTTP

  • Question 35:

    How is call Admission Control enabled for Session Manager Release 6.1?

    A. Call Admission Control is enabled in the SIP Entity by specifying a value for Managed Bandwidth.
    B. Call Admission Control is enabled on the Session Manager instance by specifying a value for Managed Bandwidth.
    C. Call Admission Control is enabled on a Location by specifying a value for Managed Bandwidth.
    D. Call Admission Control is enabled on an Entity Link specifying a value for Managed Bandwidth on the Locations screen in Session Manager.

  • Question 36:

    Application definitions allow system administrators to define and mange individual applications each with their own attributes. The definitions allow administrators to add one or more such applications to which of the following?

    A. application programs
    B. application data sets
    C. application sequences
    D. application lists

  • Question 37:

    How is request routed to a "Named" Application?

    A. Session Manager uses the phase tag of a route header of the incoming request and matches it to a dial pattern then uses the associated Routing Policy.
    B. Session Manager uses the route header of the incoming request and matches it to a dial pattern then uses the associated Routing Policy.
    C. Session Manager uses the Request URI of the incoming request and matches it to a dial pattern then uses the associated Routing Policy.
    D. Session Manager uses the termination application sequence associated to the Communication Profile of the user to route the request.

  • Question 38:

    Which two functionalities does the SIP firewall provide to protect Session Manager from SIP flood attack? (Choose two.)

    A. Removing the suspected source
    B. Rate Limiting
    C. Blocking the Entity Link
    D. Rate Blocking

  • Question 39:

    A System Manager (SMGR) product administrator needs to perform some routine maintenance on an Avaya product in their network. Although they can successfully log in to SMGR, they do not have access to the menu they require in the navigation panel. Which action must be taken?

    A. Make sure that the administrator has been assigned to a suitable group.
    B. Make sure that the administrator is not logged in at a different browser.
    C. Ensure that the administrator's authentication type is set to 'enterprise' so that SMGR can retrieve permissions from the active directory server.
    D. Check that the administrator has been assigned an appropriate role.

  • Question 40:

    Shortly after an installation, SIP users in abc.com domain are registered but not able to call H.323 users in training.com domain. When you run traceSM you see a "403 Forbidden" error when users try to call each other. What is the issue and which troubleshooting procedure will help you to identify and isolate the problem?

    A. Replication Failure: run initDRS to reinitialize the synchronization between system and session manager.
    B. Network Issue: status the Bandwidth usage to each location and make sure Call Admission Control is activated.
    C. Misconfigured Communication profile: Sip Users have not been associated to the CM endpoint.
    D. Incorrect Routing: verify domains were properly configured in System Manager, verify an adaption to modify the secure/destination domain was created and applied to the appropriate sip entity.

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