Cisco 300-820 Online Practice
Questions and Exam Preparation
300-820 Exam Details
Exam Code
:300-820
Exam Name
:Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
Certification
:CCNP Collaboration
Vendor
:Cisco
Total Questions
:210 Q&As
Last Updated
:Jan 09, 2026
Cisco 300-820 Online Questions &
Answers
Question 1:
An administrator configures a secure SIP trunk in Cisco UCM to Expressway-C. The SIP trunk fails to become active, and an examination of a packet capture finds that the TLS handshake failed with a "certificate Unknown" error from Cisco UCM. To allow the Cisco UCM to trust the Expressway-C and establish a TLS connection, the administrator will upload the Expressway server certificate to the trust store. To which trust store must the certificate be uploaded?
A. tomcat-trust B. CallManager-trust C. TVS-trust D. ipsec-trust
B. CallManager-trust explanation: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-1/Cisco-Expressway-SIP-Trunk-to-Unified-CM-Deployment-Guide-CUCM-8-9-and-X8-1.pdf
Question 2:
An administrator is enabling Mobile and Remote Access login for the Cisco UCM registration domain cisco.com. Phones are registered with a Cisco UCM phone security profile name of securephone.cisco.com. Which two subject alternative names must be configured? (Choose two.)
A. Securephone.cisco.com on the CallManager certificate B. cisco.com on the Expressway-C certificate C. Securephone.cisco.com on the Expressway-E certificate D. cisco.com on the Expressway-E certificate E. Securephone.cisco.com on the Expressway-C certificate
D. cisco.com on the Expressway-E certificate E. Securephone.cisco.com on the Expressway-C certificate explanation: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/expressway/config_guide/X12-5/exwy_b_certificate-creation-use-deployment-guide/exwy_b_certificate-creation-use-deployment-guide_chapter_011.html
Question 3:
Cisco Expressways are being deployed for Mobile and Remote Access. The Expressway-E internal interface (LAN1) IP is 192.168.100.10/24, and the external interface (LAN2) IP is 172.16.100.10/24. The Expressway-C IP is 192.168.20.10/24. The default gateway for each subnet is the rst useable address. How must the Expressway-E be configured to allow proper routing to the internal and external networks?
A. IPv4 gateway: 172.16.100.1, and a static route for the 192.168.100.0/24 subnet using LAN1 B. IPv4 gateway: 192.168.100.1, and a static route for the 192.168.20.0/24 subnet using LAN1 C. IPv4 gateway: 192.168.100.1, and a static route for the 172.16.100.0/24 subnet using LAN2 D. IP v4 gateway: 172.16.100.1, and a static route for the 192.168.20.0/24 subnet using LAN1
D. IP v4 gateway: 172.16.100.1, and a static route for the 192.168.20.0/24 subnet using LAN1
Question 4:
An administrator installs a new webserver (server1.example.com ?10.1.1.90) for storing Cisco Jabber update files to the network, but all Mobile and Remote Access registered clients still run the old Jabber software version, and the update fails. Which configuration task on an Expressway server solves the Jabber software update issue?
A. Add a rule with the URL http://server1.example.com:80/ to the outbound HTTP allow list manually to allow pushing the new software to the clients. B. Add a rule with the URL http://server1.example.com:80/ to the inbound HTTP allow list manually to allow access to the new web server. C. Add a rule with the server IP address 10.1.1.90 in the URL to the inbound HTTP allow list because server names and FQDNs are not supported. D. Run an IM and Presence server discovery process on Expressway-C to add the new web server to the inbound HTTP allow list automatically.
B. Add a rule with the URL http://server1.example.com:80/ to the inbound HTTP allow list manually to allow access to the new web server.
Question 5:
What is the first step to restoring an Expressway cluster from a backup?
A. use the backup that is specific to each Expressway peer in the cluster B. upgrade each Expressway peer to the latest Expressway software C. remove each Expressway peer from the cluster D. add all the Expressway peers to the cluster
C. remove each Expressway peer from the cluster explanation: To restore a backup, you need to take the Cisco Expressway unit out of service before doing a restore. If you are doing a restore on a clustered Cisco Expressway, you need to first remove it from the cluster. You cannot restore a backup on a node that is still a member of a cluster. Use a standalone Cisco Expressway to restore it to a previous configuration of system data.
Question 6:
An engineer must configure Mobile and Remote Access. One of the requirements is to expect Cisco Jabber users to enter username@cisco.com as the login userid. Which DNS record must the engineer modify to start implementing this requirement?
A. _cuplogin._tcp.cisco.com B. _collab-edge._tls.cisco.com C. _cisco-uds._tls.cisco.com D. _cisco-uds._tcp.cisco.com
B. _collab-edge._tls.cisco.com
Question 7:
Refer to the exhibit.
When Expressway-E routes a call with URI 4040@uclab.local to a DNS zone, which DNS server does the Expressway query for the SIP SRV records?
A. 10.20.20.20 B. 10.10.10.10 C. 10.40.40.40 D. 10.30.30.30
A. 10.20.20.20 explanation: As well as the five default DNS servers, you can specify up to five additional explicit DNS servers for specified domains. This can be useful in deployments where specific domain hierarchies need to be routed to their explicit authorities.
Question 8:
An administrator is configuring a new Cisco Webex Hybrid Message Service deployment, and the Expressway-C Message Connector is successfully registered in the Control Hub. After the server information of the IM and Presence server is
added to the Expressway-C, an error "Connectivity to IM and Presence AXL Service could not be established" is displayed in the Control Hub. The Cisco AXL Web Service is enabled on the IM and Presence Service publisher, and the main
administrator account enabled for AXL API permission is being used.
Which configuration change must be made to resolve this error?
A. Enable the Cisco AXL Web Service on the Control Hub B. Enable the Cisco AXL Web Service on the Expressway-C Message Connector C. Enable an End User account for AXL.API permissions on the IM and Presence Service publisher D. Enable a second administrator account for AXL API permissions on the IM and Presence Service publisher
D. Enable a second administrator account for AXL API permissions on the IM and Presence Service publisher explanation: Configure an account for Message Connector to access the AXL API of the Cisco Unified Communications Manager IM and Presence Service. You must use an independent administrator account, not the main administrator account. https:// www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/messageservice/cmgt_b_spark-hybrid-message-deployment-guide/cmgt_b_spark-hybrid-message-deployment-guide_chapter_010.html
Question 9:
An employee has recently left an organization and a manager suspects that this employee may have made changes to the system that no one is aware of. Mobile and Remote Access registration is not working. Internal communications appear to be working, but no external system is able to register or call anywhere. While investigating this problem, it is discovered that no internal systems are able to call externally either. What is the TraversalZone missing that is causing this issue?
A. SIP trunk to the DefaultZone B. route pattern to the DefaultZone C. link to the DefaultZone D. pipe to the DefaultZone
C. link to the DefaultZone explanation: Links connect local subzones with other subzones and zones. For a call to take place, the endpoints involved must each reside in subzones or zones that have a link between them. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/ expressway/admin_guide/X14-0/exwy_b_cisco-expressway-administrator-guide/exwy_m_bandwidth-control.html#reference_8F4E1875549BC68B009B913862D9C791
Question 10:
Refer to the exhibit.
A Cisco Webex device on an enterprise network has identified the given STUN round-trip delays in milliseconds to the enterprise Video Mesh clusters and two Webex Cloud Media clusters during the call setup. Which correct sequence of clusters is the client connecting to?
A. US West Coast WCMC. If US West Cost WCMC is full, then Europe WCMC because clients select clusters in the order of SRT delays. B. DC Europe. If DC Europe is full, DC APAC because clients select on-premises clusters in the order of SRT delays before using cloud resources, C. DC Europe. If DC Europe is full, US West Coast WCMC because clients select resources in the order of SRT delays but ignore SRTs greater than 250 ms D. US West Coast WCMC. Clients continuously monitor DC US cluster and reconnect when DC US are available to save bandwidth.
C. DC Europe. If DC Europe is full, US West Coast WCMC because clients select resources in the order of SRT delays but ignore SRTs greater than 250 ms explanation: Local reachable Video Mesh resources are tried first, in order of lowest SRT delay. When all local resources are exhausted, the participant connects to the cloud. While the preference for node selection is your locally deployed Video Mesh nodes, we support a scenario where, if the STUN round-trip (SRT) delay to an on-premises Video Mesh cluster exceeds the tolerable round-trip delay of 250 ms (which usually happens if the on-premises cluster is configured in a different continent), then the system selects the closest cloud media node in that geography instead of a Video Mesh node. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/videomesh/cmgt_b_webex-video-mesh-deployment-guide/cmgt_b_hybrid-media-deployment-guide_chapter_010.html
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