A customer calls a technician frequently for the same problem. Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?
A. Establish a plan of action to resolve the problem and implement the solution.
B. Document findings, actions, and outcomes.
C. Verify full system functionality and implement preventive measures.
D. Identify the problem or symptoms.
Which of the following describes the function of a firewall?
A. Hardware or software designed to analyze data packets to determine the origin or destination of the packet
B. Hardware or software designed to block packets based on traffic behavior over time
C. Hardware or software designed to compare data packets to known signatures
D. Hardware or software designed to block certain packets from entering or leaving a network
A user has reported a file permissions issue to the network administrator. The administrator tries to recreate the problem on their computer but has no trouble accessing the file. Which of the following BEST describes what is occurring?
A. The user did not taken ownership of the file from the server.
B. The user is logged in using the wrong local profile.
C. The user is not in the appropriate group to have access to the file.
D. The user has been granted "read only" access to the file.
Which of the following are the BEST operating system security practices for a secure workstation? (Select TWO).
A. Install a privacy filter
B. Run CHKDSK regularly
C. Updated malware and virus definitions
D. Regularly schedule defragmentation
E. Enable active scanning
When installing Hyper-V, which of the following is a hardware requirement?
A. 64-bit processor
B. 32GB of RAM
C. 1TB of storage space
D. Multi-display video card
A customer calls and states that on two corners of their screen all the colors are distorted, but if they move the monitor forward or backwards the image is fine. Which of the following is the MOST likely cause of this issue?
A. Video cable is going bad
B. The HDMI cable is coming loose
C. The display needs to have the geometry adjusted
D. Speakers were placed too close to the display
Which of the following is an advantage of MOST tablets over laptops?
A. Larger storage space
B. Upgradeable parts
C. GPS tracking software
D. Multi-touch screens
Which of the following UNC paths would be considered an administrative share?
A. \\Workstation\D$
B. \\Workstation\Admin
C. \\Workstation\D
D. \\Workstation\System
If a technician knows a client's IP address, which of the following command tools can be used to resolve this to the DNS name?
A. NET USE
B. TRACERT
C. NSLOOKUP
D. CMD
Which of the following OS features is unique to Windows 7?
A. Action Center
B. Automatic Updates
C. Add/Remove Programs
D. Tablet PC Settings
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