CompTIA 220-801 Online Practice Questions and Exam Preparation

CompTIA 220-801 Online Questions & Answers

• Question 661:

  A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?

  A. Continue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution.
  B. Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
  C. Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.
  D. Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.
  C. Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.

  ---

  Customer service requires the individual to listen to the customer no matter what happens. If you realized the problem, listen to the customer without interruption. If the customer take a lot of time, you can interrupt using best way possible.

• Question 662:

  Which of the following provides the MOST storage capacity?

  A. Floppy diskette
  B. Blu-ray
  C. DVD
  D. CD-ROM
  B. Blu-ray

• Question 663:

  Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network?

  A. MAC filtering
  B. DHCP
  C. NAT
  D. DNS
  B. DHCP

  ---

  Reference. http://www.thegeekstuff.com/2013/03/dhcp-basics/

• Question 664:

  Joe, a technician, is troubleshooting an issue with a PC suddenly losing network connectivity. He has confirmed that the cable is plugged in and has swapped it with a known working cable. Joe then pings the IP address of 127.0.0.1 and receives no response. Which of the following could be the cause of the issue? (Select TWO).

  A. The computer has the wrong DNS server configured.
  B. The TCP drivers are corrupted.
  C. The cable has been unplugged from the patch panel.
  D. The routing table on the router is corrupted.
  E. There is RF interference on the cable.
  F. The NIC is no longer functioning properly.
  B. The TCP drivers are corrupted.
  F. The NIC is no longer functioning properly.

• Question 665:

  -- Exhibit

  

  -- Exhibit -Click on the exhibit button. Which of the following is the purpose for the tool shown in the exhibit?

  A. Terminating UTP cable
  B. Terminating COAX cable
  C. Test network card
  D. Splicing fiber cable
  A. Terminating UTP cable

  ---

  Reference. http://www.computerhope.com/jargon/c/crimp.htm

• Question 666:

  A customer would like assistance with choosing the appropriate PCs for opening an Internet caf. The customer explains to the technician that the PCs would only be used to search the Internet. Which of the following would the technician suggest?

  A. Thick client
  B. Gaming PC
  C. Media PC
  D. Thin client
  D. Thin client

  ---

  Reference. http://en.wikipedia.org/wiki/Thin_client

• Question 667:

  Which of the following provides the BEST protection from brown outs?

  A. Surge suppressor
  B. Computer power supply with built in surge protections
  C. Motherboard with built-in surge protection
  D. Uninterruptible power supply
  D. Uninterruptible power supply

• Question 668:

  DRAG DROP

  Drag and drop the IP address next to the appropriate description.

  Select and Place:

  

  

• Question 669:

  Which of the following would be an example of prohibited content?

  A. Third party proxy sites
  B. Malicious cookie
  C. Detected virus
  D. Unwanted pop-up
  D. Unwanted pop-up

• Question 670:

  Which of the following connectors provide power to the system board? (Select TWO).

  A. IDE
  B. SATA
  C. Molex
  D. 4-pin 12v
  E. 24-pin ATX
  F. 6-pin PCIe
  D. 4-pin 12v
  E. 24-pin ATX