When changing the RAM on a laptop, in which of the following locations is the memory MOST likely to be found? (Select TWO).
A. On the bottom of the laptop
B. Under the touchpad
C. Behind the LCD screen
D. In the optic drive bay
E. Under the keyboard
Which of the following is a way to disable wireless on a Windows laptop? (Select TWO).
A. Use the wireless switch on the laptop hardware
B. Disable `connect to networks automatically' in Wireless settings
C. Connect the laptop to a wired network
D. Disable Internet connection sharing
E. Disable the wireless adapter in Device Manager
A user needs to secure a laptop to the desk during a trade show. Which of the following is the BEST option?
A. Cable/zip tie
B. Laptop latch
C. Screensaver password
D. Cable lock
Joe, a technician, wants to create a PAN with his smart phone and laptop. Which of the following functions must be enabled on the laptop?
A. ICS
B. Virtualization
C. Bluetooth
D. Wireless
Which of the following USB connector types can be commonly found on non-iOS mobile devices? (Select TWO).
A. Micro-SD
B. A
C. B
D. mini
E. micro
Which of the following encryption methods will support a key of up to 256-bits?
A. WPA
B. AES
C. TKIP
D. WEP
Which of the following cable types is characterized by an insulated core wire covered with a braided shield?
A. STP
B. CAT3
C. UTP
D. RG-59
A technician needs to move servers from the storage room. When it comes to personal safety, which of the following should be performed?
A. Use a forklift
B. Use the buddy system
C. Use proper lifting techniques
D. Use proper weight limitations
A customer, Joe, has a corporate laptop that his teenage son used over the weekend. He thinks the laptop now has illegal material because of strange websites on his browser's home page. Joe brings the laptop to the repair center. Which of the following should the technician do FIRST?
A. Determine chain of custody
B. Report through proper channels
C. Be culturally sensitive
D. Avoid being judgmental
A technician is installing a PCIe wireless card on Joe's, a customer, desktop computer. While the technician works, Joe watches and asks questions during the entire process. After the work order is completed, the technician should do which of the following? (Select TWO).
A. Follow up with Joe at a later date to verify satisfaction
B. Request that Joe not monitor the work
C. Be culturally sensitive
D. Provide proper documentation on the services provided
E. Take a break so that Joe can go back to work
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