CompTIA 220-801 Online Practice Questions and Exam Preparation

CompTIA 220-801 Online Questions & Answers

• Question 541:

  Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?

  A. Let the user know that there is no record of the initial call.
  B. Let the user know that the problem will be escalated immediately.
  C. Let the user know that the technician will be out to resolve the problem tomorrow.
  D. Close the initial ticket that was issued and open a new help desk ticket for the user.
  B. Let the user know that the problem will be escalated immediately.

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  You need to assure the user that the problem has been escalated and give a time frame in which the problem will be resolved definitively.

• Question 542:

  A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop?

  A. Software only
  B. Bluetooth
  C. Function keys
  D. WiFi switch
  C. Function keys

• Question 543:

  Two computers in a SOHO would like to use the same printer. Which of the following would be the LEAST expensive way of accomplishing this with an existing printer already attached to one of the computers?

  A. Install an Ethernet hardware print server
  B. Configure Printer Sharing settings
  C. Directly connect both computers to the printer
  D. Install wireless cards in the computers
  B. Configure Printer Sharing settings

• Question 544:

  A user wants to connect a laptop to the office LAN, charge the battery, and have a dual screen setup. Which of the following would BEST solve this user's requirements?

  A. Digitizer
  B. Thunderbolt
  C. Docking station
  D. Desktop mode
  C. Docking station

• Question 545:

  Turning off DHCP on a SOHO wireless router will require manual entry of which of the following workstation settings? (Select TWO).

  A. HOSTS file IP addresses
  B. HIPS server IP address
  C. Proxy server IP address
  D. DNS server IP address
  E. Gateway IP address
  D. DNS server IP address
  E. Gateway IP address

• Question 546:

  When diagnosing potential RAM issues, which of the following should be checked for proper configuration?

  A. Bus speeds
  B. Fan speeds
  C. UAC configuration
  D. CMOS battery voltage
  A. Bus speeds

• Question 547:

  Which of the following protocols would be MOST important in preserving digital evidence of criminal activity during an investigation?

  A. Change control management
  B. Chain of custody
  C. Channel escalation
  D. MSDS documents
  B. Chain of custody

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  Reference. http://en.wikipedia.org/wiki/Chain_of_custody

• Question 548:

  Which of the following storage media would be used to build a RAID 5 array?

  A. Dual layer DVDs
  B. SATA HDDs
  C. Flash drives
  D. Blu-ray discs
  B. SATA HDDs

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  Reference. http://serverfault.com/questions/192995/raid-5-with-big-sata-disks-do-or- dont

• Question 549:

  In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate?

  A. Size of the memory allocation
  B. Size of the expansion slot
  C. The IEEE specification that it originated from
  D. Number of available communication channels
  B. Size of the expansion slot

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  Reference. http://www.enthusiastpc.net/articles/00003/

• Question 550:

  Which of the following describes a network topology MOST commonly used in a SOHO switched network?

  A. Mesh
  B. Hybrid
  C. Bus
  D. Star
  D. Star