CompTIA CompTIA A+ 220-801 Questions & Answers

• Question 491:

  A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?

  A. "If you read the entire notice screen it clearly states that you should click continue. Did you read the entire notice?"

  B. "Since video takes a large amount of bandwidth, management has implemented a policy to limit what each user can download and watch."

  C. "A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message."

  D. "Are these video clips work related? What specific website are you trying to download the videos from?"

  Correct Answer: C

  You can say, "A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message".

• Question 492:

  Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?

  A. Let the user know that there is no record of the initial call.

  B. Let the user know that the problem will be escalated immediately.

  C. Let the user know that the technician will be out to resolve the problem tomorrow.

  D. Close the initial ticket that was issued and open a new help desk ticket for the user.

  Correct Answer: B

  You need to assure the user that the problem has been escalated and give a time frame in which the problem will be resolved definitively.

• Question 493:

  A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?

  A. "Please hold while I transfer you to the previous technician, so a proper solution can be met."

  B. "Please explain the issue and I will work to resolve it."

  C. "My supervisor is the appropriate person to speak with about your issue."

  D. "Let me help you to resolve this issue, since that technician does not know how to fix it."

  Correct Answer: B

  Be polite to a customer is a necessary part of customer service. You can say, `Please explain the issue and I will work to resolve it'.

• Question 494:

  A technician servicing a user's computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?

  A. Report through proper channels

  B. Track the evidence

  C. Document all changes to the computer

  D. Preserve the data and device

  Correct Answer: A

  Notify your immediate supervisor and he can escalate the issue to higher authorities for proper investigation and mitigation.

• Question 495:

  A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST?

  A. Check for environmental concerns

  B. Review local regulations for disposal procedures

  C. Read MSDS documentation

  D. Remove watch and all jewelry

  Correct Answer: D

  Reference. http://pcsupport.about.com/od/safetyconsiderations/qt/safety_tips.htm

• Question 496:

  Which of the following would BEST protect equipment from a brown out?

  A. HVAC system

  B. Surge suppressor

  C. UPS

  D. Power strip

  Correct Answer: C

  Reference. http://www.visitinggeeks.com/press_room_heatwave.html

• Question 497:

  Which of the following is the BEST type of cable to prevent EMI?

  A. STP

  B. Fiber

  C. Plenum

  D. UTP

  Correct Answer: B

  Reference. http://www.doc.ic.ac.uk/~nd/surprise_97/journal/vol4/sm27/adv.html

• Question 498:

  A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST?

  A. Remove the item from the computer

  B. Show to others so they can be a witness

  C. Copy the item to an external website

  D. Report the incident to management

  Correct Answer: D

  Reference. http://en.wikipedia.org/wiki/Computer_security_incident_management

• Question 499:

  Which of the following tools are commonly used to remove dust and debris from inside a computer? (Select TWO).

  A. Cotton and alcohol

  B. Vacuum

  C. Compressed air

  D. Anti-bacterial surface cleaner

  E. Feather duster

  Correct Answer: BC

  Use vacuum and compressed air to clean dust and debris that accumulates inside a computer. Vacuum will suck the debris and dust and the compressed air will blow out the fine particles of dust from nooks and corners inside a computer.

• Question 500:

  Which of the following protocols would be MOST important in preserving digital evidence of criminal activity during an investigation?

  A. Change control management

  B. Chain of custody

  C. Channel escalation

  D. MSDS documents

  Correct Answer: B

  Reference. http://en.wikipedia.org/wiki/Chain_of_custody