CompTIA 220-801 Online Practice Questions and Exam Preparation

CompTIA 220-801 Online Questions & Answers

• Question 381:

  Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe's concerns?

  A. Tell Joe that the warranty company has already decided not to fix his computer due to the notes in the system.
  B. Immediately escalate Joe to the company's department manager.
  C. Tell Joe that he does not have an accidental damage warranty and end the call politely.
  D. Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.
  D. Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.

  ---

  You need to be as polite as possible while maintaining business ethics. Politeness is the key to winning an individual's trust. Tell her the accidental damage is not covered by the warranty and give her insight into warranties. Escalate the problem to a manager for a resolution.

• Question 382:

  A technician needs to install a new optical drive into a computer for use as a home entertainment system. The user wants to be able to watch movies with the highest definition possible by inserting the media into the newly installed drive. Which of the following optical drives should the technician install?

  A. CD-RW
  B. BD-ROM
  C. CD-ROM
  D. DVD-ROM
  B. BD-ROM

• Question 383:

  Which of the following cable types is LEAST affected in areas of high EMI?

  A. UTP
  B. Coax
  C. STP
  D. Fiber
  D. Fiber

  ---

  Fiber optic cable is not affected by electro magnetic interference because it is related to optics technology and doesn't have parts that might be affected by EMI.

• Question 384:

  Which of the following is a feature of PCMCIA cards?

  A. The drivers are always bundled with Windows
  B. They utilize PCI express architecture
  C. They contain error correcting memory
  D. They are hot swappable
  D. They are hot swappable

• Question 385:

  Which of the following memory types is MOST commonly found in Pentium 4 class and newer desktop PCs?

  A. SIMM
  B. RAMBUS
  C. SODIMM
  D. DIMM
  B. RAMBUS

• Question 386:

  When designing a gaming computer based upon dual video cards, which of the following two components will need to be chosen to specifically support a dual video adapter configuration? (Select TWO).

  A. DDR Memory
  B. Dual Channel Memory
  C. Power supply
  D. RAID 5 configuration
  E. Motherboard
  C. Power supply
  E. Motherboard

• Question 387:

  When a power supply does not meet minimum requirements for a motherboard, which of the following can happen?

  A. Computer will not POST
  B. Computer will overheat
  C. Monitor will not power on
  D. Processor will not run at proper speed
  A. Computer will not POST

  ---

  When the power is not supplied to the motherboard, the computer will not start because it needs electricity to run. Hence, the computer will not POST (power on self test)

• Question 388:

  Which of the following Internet connection types would be MOST susceptible to interference from weather? (Select TWO).

  A. Dial-up
  B. Line-of-sight
  C. Satellite
  D. Cable
  E. DSL
  B. Line-of-sight
  C. Satellite

• Question 389:

  A technician is going to install 6 SATA drives into a PC; however, the PC only has four SATA ports on the motherboard. Which of the following is the QUICKEST course of action to install all six drives?

  A. Use an IDE to SATA adapter on the remaining two drives
  B. Install a new motherboard with six SATA ports
  C. Install a SATA expansion Card
  D. Run the drives in RAID to work around the port shortage
  C. Install a SATA expansion Card

• Question 390:

  Which of the following is the purpose of DHCP?

  A. Resolves host names to IP addresses
  B. Assigns MAC address hosts on a network
  C. Resolves host names to MAC addresses
  D. Ability to automate the IP schema to hosts
  D. Ability to automate the IP schema to hosts