CompTIA 220-1202 Online Practice Questions and Exam Preparation

CompTIA 220-1202 Online Questions & Answers

• Question 371:

  A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

  A. Escalate the issue to a senior team member and provide next steps to the customer.
  B. Dismiss the customer and reschedule another troubleshooting session at a later date.
  C. Interrupt the customer and express that troubleshooting support tickets can take time.
  D. Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
  A. Escalate the issue to a senior team member and provide next steps to the customer.

• Question 372:

  A project team needs special access on a shared repository to add new content, edit existing content, and prevent content deletion.

  Which of the following should an administrator do to configure this setup with the least amount of effort?

  A. Map the network folder on each user's workstation for controlled access.
  B. Create and assign a security group with adequate permissions
  C. Grant administrative permissions to the team.
  D. Apply the required permissions to each individual user.
  B. Create and assign a security group with adequate permissions

• Question 373:

  Which of the following is a key AI characteristic that is applied in operational procedures?

  A. AI systems can support any kind of operations relying on historical data.
  B. AI leverages preset rules and algorithms to imitate human decision-making.
  C. AI eliminates the need for human oversight in all operational processes.
  D. AI is primarily used to upgrade software components in IT systems.
  B. AI leverages preset rules and algorithms to imitate human decision-making.

• Question 374:

  Which of the following best describes XFS?

  A. A filesystem used by the Linux OS
  B. A filesystem used by iOS
  C. A filesystem used by the Windows OS
  D. A filesystem used by the macOS
  A. A filesystem used by the Linux OS

• Question 375:

  A desktop technician is hardening a newly installed company workstation.

  Which of the following actions should the technician take? (Choose two.)

  A. Implement a disclaimer on the log-in screen.
  B. Disable the guest account.
  C. Disable the screensaver.
  D. Install remote collaboration tools.
  E. Change the default administrator password.
  F. Enable a virtual assistant.
  B. Disable the guest account.
  E. Change the default administrator password.

• Question 376:

  A help desk technician recently installed an SSH client on a workstation in order to access remote servers. What does this enable?

  A. To utilize an SSO connection
  B. To securely establish a console session
  C. To encrypt and decrypt protected messages
  D. To facilitate device log reviews
  B. To securely establish a console session

• Question 377:

  Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

  A. Service-level agreements
  B. Call categories
  C. Standard operating procedures
  D. Knowledge base articles
  C. Standard operating procedures

• Question 378:

  Which of the following methods involves requesting a user's approval via a push notification to verify the user's identity?

  A. Call
  B. Authenticator
  C. Hardware token
  D. SMS
  B. Authenticator

• Question 379:

  A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months.

  Which of the following is causing the login issue?

  A. Expired certificate
  B. OS update failure
  C. Service not started
  D. Application crash
  E. Profile rebuild needed
  A. Expired certificate

• Question 380:

  Which of the following provides information to employees, such as permitted activities when using the organization's resources?

  A. AUP
  B. MNDA
  C. DRM
  D. EULA
  A. AUP