CompTIA 220-1202 Online Practice Questions and Exam Preparation

CompTIA 220-1202 Online Questions & Answers

• Question 361:

  A user is experiencing issues with outdated images while browsing websites. Which of the following settings should a technician use to correct this issue?

  A. Administrative Tools
  B. Windows Defender Firewall
  C. Internet Options
  D. Ease of Access
  C. Internet Options

• Question 362:

  Which of the following operating systems is used to join a domain?

  A. Windows 10 Home
  B. Windows 11 Home
  C. Windows 11 Pro
  D. Windows 11 SE
  C. Windows 11 Pro

• Question 363:

  A support technician receives a call from an upset customer. The customer continually and loudly interrupts the technician before the technician can ask clarifying questions or confirm details.

  Which of the following actions should the support technician take to handle the situation effectively and professionally? (Choose two).

  A. Use active listening skills to ensure the customer feels heard and understood.
  B. Offer immediate compensation for their troubles without checking policies.
  C. Apologize for the inconvenience without understanding the issue.
  D. Confront the customer about their tone and insist on a civil conversation.
  E. Maintain a calm and empathetic tone throughout the conversation.
  F. Transfer the call to a manager without addressing the customer's concerns.
  A. Use active listening skills to ensure the customer feels heard and understood.
  E. Maintain a calm and empathetic tone throughout the conversation.

• Question 364:

  SIMULATION

  The network administrator has changed the IP address of Computer A from 192. 168. 120 to 10. 10. 1020 and now Jane a user, is unable to connect to file shares on Computer A from Computers using the computer name.

  Instructions:

  Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button to submit your answer.

  A. Check the answer in expalation.
  B. PlaceHolder
  C. PlaceHolder
  D. PlaceHolder
  A. Check the answer in expalation.

  ---

  Explanation

  Please check the below images for detailed connectivity steps to do:

  

  

• Question 365:

  A user submits a support ticket after receiving the following error:

  

  The technician confirms that the website loads properly on a test workstation.

  Which of the following is a possible cause for this error?

  A. Misconfigured security settings
  B. Unencrypted network
  C. Missing SSL certificate
  D. Incorrect NTP settings
  D. Incorrect NTP settings

• Question 366:

  A Chief Executive Officer wants to meet with remote employees in a way that will allow for communication and training. Which of the following software technologies is the best for this situation?

  A. Videoconferencing
  B. Screen sharing
  C. Remote Desktop
  D. Virtual desktop infrastructure
  A. Videoconferencing

• Question 367:

  A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The

  technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with

  this unknown virus.

  Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

  A. Run a startup script that removes files by name.
  B. Provide a sample to the antivirus vendor.
  C. Manually check each machine.
  D. Monitor outbound network traffic.
  C. Manually check each machine.

• Question 368:

  A user's workstation is failing to load. An analyst inspects the workstation and sees a message that states there is no bootable device. Which of the following should the analyst do first?

  A. Reimage the machine back to factory defaults.
  B. Verify drive readability in the BIOS.
  C. Select safe mode when the machine begins booting.
  D. Boot to a Linux live image.
  B. Verify drive readability in the BIOS.

• Question 369:

  Which of the following threats is shoulder surfing an example of?

  A. Zero-day
  B. Evil twin
  C. Social engineering
  D. Brute-force
  C. Social engineering

• Question 370:

  A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone.

  Which of the following professionalism and communication techniques should the technician be using in this situation? (Choose two.)

  A. Follow up with the customer.
  B. Avoid personal interruptions.
  C. Provide proper documentation.
  D. Clarify customer statements.
  E. Actively listen and take notes.
  F. Maintain professional attire.
  B. Avoid personal interruptions.