Which type of attack is a form of social engineering in which an attacker attempts to steal personal or confidential information by sending e-mail that lures unsuspecting victims to log in to an authentic-looking but imposter Web site?
A. ReplayYour company is investigating the possibility of moving its customer service management system to a cloud service provider. The sales rep for the cloud service provider has presented many advantages that would benefit your company. What would be a potential drawback of moving the CRM from your current in-house solution?
A. If your company's Internet service is interrupted for any reason at any time, you will not have access to the CRM.What is the distinguishing difference between a LAN and WAN?
A. A LAN is a group of networked computers within a confined geographic area.Sally is a network technician at Acme Corporation. She has been directed to configure the network adapter for a company laptop so that it can be used to connect to the company network and the Internet. What is one of the required TCP/IP settings that she will need to configure?
A. MAC addressGwen works for a small company where she has been asked to find a cost-effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering adoption of a customer relationship management (CRM) application. Which of the following would be the most cost-effective solution?
A. She can purchase a new server, then create and maintain the CRM in-house.Security attacks can vary greatly. Which type of attack is characterized as an attempt to trick an individual into revealing confidential or private information?
A. TrojanYou are a computer technician supporting a small 15-computer Internet lab. The computers are regularly used to browse the Internet and download files. Users have recently complained that they receive error messages saying the hard disk is full or out of space. You suspect this is a result of a large amount of temporary Internet files. Which of the following is a way to easily delete all the temporary Internet files?
A. Disk cleanupTo restore a backup file on a Windows-based computer, you:
A. Use the Disk Management utility in the Microsoft Management Console (MMC).When a PC computer device wants to communicate with the processor, which system resource does it use?
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