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Q25 Single choice

The following statements are about health plans' complaint resolution procedures (CRPs). Three of the statements are true and one is false. Select the answer choice containing the FALSE statement.

A
An health plan's CRPs reduce the likelihood of errors in decision making.
B
CRPs typically provide for at least two levels of appeal for formal appeals.
C
CRPs include only formal appeals and do not apply to informal complaints.
D
Most complaints are resolved without proceeding through the entire CRP process.

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