Free 642-241 Web TestEngine Demo

Q8 Single choice

When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A
Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
B
Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
C
Cisco Agent Desktop lets you view agent and team statistics from the desktop.
D
Cisco Agent Desktop lets you transfer calls by using a dial pad.

642-241 Web TestEngine demo