642-241 Web TestEngine demo

Select all that apply.

• A

  controls call and agent state

• B

  places outbound calls for agents in the Outbound Option Progressive mode

• C

  presents information provided by the caller from the voice response system

• D

  accepts Instant Messaging requests from third-party chat clients routed to the agent

• E

  presents caller data to agent in pre-call whisper with the Cisco IP phone