1Z0-993 Exam Dumps

This certification validates expertise in implementing Oracle Engagement Cloud 2018 solutions, as defined by Oracle’s official exam objectives. It focuses on functional and technical aspects of configuring, extending, and maintaining key CRM capabilities within the integrated Sales and Service environment of the Engagement Cloud. Candidates are assessed on their ability to apply delivered features, manage configurations, and ensure solution alignment with business requirements across multiple functional areas outlined in the objectives. It is designed to confirm that professionals can work within the boundaries of supported tools and processes to deliver a complete, standards-compliant implementation.

Holders of 1Z0-993 are expected to demonstrate proficiency in setting up foundational application structures, configuring security and roles, and managing user and team structures. They apply expertise in customizing layouts, handling data import and export, and defining processes for service requests and knowledge management. Skills include optimizing the system based on enterprise needs while maintaining functional accuracy and performing administrative tasks required for sustaining daily operations. Candidates also exhibit the ability to troubleshoot issues in line with Oracle-supported practices, ensuring smooth deployment and continued performance.

The certified professional can translate business requirements into a configured Engagement Cloud environment that supports sales productivity, customer service responsiveness, and accurate reporting. They can execute end-to-end implementations from initial setup through user enablement, ensuring consistent adoption of business processes through configured objects and workflows. In practical use, this includes structuring data for analytical accuracy, enabling secure collaboration among teams, and ensuring that customer interactions are managed effectively through the platform’s integrated capabilities. By leveraging these skills, certified individuals contribute directly to operational efficiency and improved client experiences.

Upon earning the certification, individuals can pursue roles such as Oracle Engagement Cloud Implementation Consultant, CRM Functional Consultant, CX Cloud Application Administrator, and Oracle Engagement Cloud Support Specialist.