Free 1Z0-325 Web TestEngine Demo

Q9 Multiple choice

Your client wants to measure agent performance based on feedback from their end customers.

If their end customer provides negative feedback, their incident needs to be reopened automatically.

Identify three tasks to fulfill these requirements. (Choose three.)

Select all that apply.

A
Create a broadcast survey.
B
Schedule a survey to run on a daily basis.
C
Set an incident business rule to send the survey when an incident is closed.
D
Create a new queue for unhappy customers.
E
Create a transactional survey.
F
Create a report of survey responses.
G
Assign scores to the survey questions and set the status field based on the values of the responses.

1Z0-325 Web TestEngine demo