Free 1Z0-325 Web TestEngine Demo

Q10 Multiple choice

Your customer runs a 24/7 call center and has a policy stating that incidents that aren't solved by the end of an agent's shift should be moved out of that agent's inbox to be worked by another active agent.

Which two actions will accomplish this? (Choose two.)

Select all that apply.

A
The agent does a multi-edit update for all incidents in their inbox and changes the assigned field to null.
B
The agent reassigns each incident to another agent before they log off.
C
Add a business rule that when an agent logs out, the Assigned field should be set to null for any unresolved incidents for that agent.
D
Create a workspace rule that sets the Assigned field to null when an agent logs out.

1Z0-325 Web TestEngine demo